Business/ Department Objectives: Risk and Control at Chennai CSC 

Core Responsibilities:

• Liaise with Central governance teams to obtain clarifications on documentation/Citi Internal policies and ensure appropriate approvals are in place and are well documented
• Ensure that all documentation is completed and approvals from central governance teams are in place prior to migration
• Adherence to periodic internal submissions to governance team
• Ensure all required policies & procedures for existing and new products / processes / migrations are properly implemented within the business
• Ensure of identification & reporting of Operational risk events to BRCC
• To address Operational deficiencies, to put in corrective action plan for issues identified and share the root cause analysis with the business
• Ensuring and build a strong process of capturing & tracking control exceptions and share the trend analysis
• Ensure compliances to SEZ & DOT regulations

Day-to-Day Responsibilities:

• Work closely with the migration team to ensure all migrations related documents are in place prior to go live
• Ensure Cross border approvals are in place and as applicable
• Review and support the Clients to complete the standard documentation requirements
• Ensure that all annexures are filled in with relevant information
• Inputs to BRCC and review of ageing items / new inclusions
• Support business for performing self- assessments on time
• Updates on Operational loss along with implement process changes and additional controls to avoid re-occurrence
• EUC reviews and control aspects prior to installation and change management & work with the BISO on IS related aspects
• Governance – interaction with Site leadership team including corporate / technology functions to discuss issues / BAU status and review on Citi Policy adherence 
• Ensure Audit readiness and client ‘ compliance requirements
• Regular stakeholder meetings with Customers and Central team

Key Deliverables:

• Perform detailed analysis of the business partners and associated operations processes during migration and ensure appropriate documentation is available
• Analyze flows and determine ‘best practices’ based on previous risk experience/knowledge, efficiencies and internal audit/compliance requirements
• Where possible – ensure consistency across all countries
• Proactively engage with businesses to assess their risk and control environments
• Work closely with the businesses and function heads to reduce operational losses and frequency of events
• Work with the businesses, regional management and ERM when operational losses/events arise to understand the root causes and implement process changes to avoid re-occurrence
• Responsible for the annual renewal of documents as applicable

• Graduate/post graduate (Required), MBA / Professional Degree (Preferred)

• A minimum of 10~12 years direct experience in an operations units. Must have experience / knowledge across most of the banking products and operations activities related to the transactions
• Should have handled a Risk and Control function for a minimum of 2-3 years
• Exposure to handle both internal and external auditors
• Highly Proficient in using Microsoft Office (Word, Excel, PowerPoint, and Outlook)
• Enthusiastic team player, willing to work with colleagues towards a common goal; self-starter with the ability to take decisive action
• Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
• Preferably with work experience within a multinational organization working with colleagues throughout Asia Pacific

• Good communications and written skills
• Good at documentation & preparing presentations
• Ability to engage clients