Customer Service Officer (TTS China Commercial Card Hotline Team)

Citibank - More jobs by this advertiser
Customer Service Officer (TTS China Commercial Card Hotline Team)-17061468
  • Handle phone inquiries and e-mail requests on commercial card product features, fees and charges, account information and other relevant operational processes.
  • Resolve customer problems within the established guidelines.
  • Escalate customer’s feedback / complaints to superior for product, service and program improvements.
  • Maintain service quality and productivity at defined business requirement.
  • Maintain good relationships with customers through delivery of superior customer service.
  • Comply with established company policies and procedures to protect company and customer's asset.


  • Fluent in English and Mandarin; Cantonese is a plus.
  • College graduate with at least 2 year relevant working experience in banking or finance industry;
  • Good interpersonal and communication skills. Previous experience in customer service sector is a plus;
  • Able to take challenges and work under pressure.
  • Good team-player, hardworking and self-motivated.
  • Willing to work overtime, on shift duties including overnight shifts and Public Holidays.
  • Good computer skills.

23 January 2018
Location: China Guangdong Guangzhou (Canton)
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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