Applications Support Sr. Analyst

Citibank - More jobs by this advertiser
Applications Support Sr. Analyst-18030030
 About CitiCiti, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. Citi’s Mission and Value Proposition  explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities. Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all. The Houston NAM Commodities PS team supports Front to Back office functions for the Business Franchise – driving delivery into BOTH regional support to desk/traders/operations users AND development/support peers globally.  Function in this role includes responsibilities to directly manage daily and initiative/release activities within Citi’s ETRM, Market Data, eTrading, and strategic Risk/Analytics platforms.  Within Houston office the team works shifts during the day to provide on-site cover between the hours of 7:00 am and 8:00 pm. This allows the support team to cover both start of day and intraday handover between our UK and APAC user base 6 days a week. The candidate must be willing to participate in the work shift and also the weekend support rotations. Within this role you will be working closely with colleagues in London, Singapore and locally inside Houston to ensure seamless support of our client applications.  You will work with both FICC Regional & Global Level 2 Support teams, and Development/Business stakeholders frequently to help achieve Program delivery globally. The support team works shifts mirroring its team members located in London & Singapore - it is anticipated that the role will require 75% hands-on work – analytical and problem solving background/skills will be a plus.
If you like solving problems this is a great opportunity to learn and grow within our organization!
 Functional Responsibilities:
  • Responsible for managing a day to day BAU support for the Houston Global Commodities business and associated downstream teams.  Exposure to systems like OpenLink Endur (ETRM), Simpliciti (Risk/PV) and much more.
  • Ensure near 100% availability of applications and associated infrastructure, as well as manage proactive stability measures demonstrating a material reduction in outages
  • Work closely with second level support peers in Markets, Development teams, and the Commodities Business to determine strategy & priorities and to ensure team is meeting the business’ requirements.  Ensure team delivers on these priorities and communicated progress effectively to all stakeholders.
  • Provide 1st and 2nd line technical support, answer queries via phone, e-mail and in person – interact with Traders/Desk Heads
 Development Value:
  • Excellent exposure to a Continually Improving Commodities Technology Stack and Industry award winning Business Desks in Global Markets
  • We have direct ability to liaise and own issues outside of Commodities technology, such as middle office, operations, front office, business unit management and other support teams giving opportunities to facilitate effective and timely resolution to user queries and issues
  • Internal Citi and External Markets training is highly encouraged – we look to develop and maintain our Analysts with best of class development options.  This includes direct exposure with our Business SME’s who lead deep dives into how Citi manages its OIL, GAS, PWR, and Structured/Index products to name just a few.

 Required Qualifications:  Essential Skills
  • Working knowledge of Oracle SQL. (Able to build ad hoc SQL queries)
  • Working knowledge of UNIX (Solaris/Linux). (Able to navigate the system and know the core administration functions)
  • Knowledge of Microsoft operating systems/components
  • Strong analytical skills & attention to detail
  • IT (spreadsheet/analytical/modeling skills)
  • Positive attitude and keen to learn.
  • Good communication and interpersonal skills.
  • Ability to work under stress and time constraints
 Additional  Skills (Desirable)
  • Basic Business knowledge/ understanding of financial markets and products.
  • Experience with Messaging Technologies (TIBCO EMS a plus)
  • Experience with real-time monitoring systems such as ITRS Netagent
  • Job scheduling tool such as Autosys.
  • Issue tracking and reporting using tools such as JIRA
  • Knowledge/ experience of problem Management Tools.
  • Good all-round PC skills. (I.e. Windows OS / Networks / General Hardware)
 Do you want to take advantage of this exciting opportunity? Apply today!  EEO Statement: Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity  Pay Transparency: Citi won’t discriminate against anyone for discussing pay, but those with access to pay data in their work can’t disclose it unless responding to complaints/investigations or legal requirements.

29 August 2018
Location: United States Texas Houston
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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