QR18342 - Airport Services Duty Officer l Qatar Airways l Kuwait

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Qatar Airways

Welcome to a world where ambitions fly high.

From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.

We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.

We offer competitive compensation and benefit packages.

About Your Job:

As a Duty Officer, you will be lead your team to deliver exceptional customer services to our customers at the station. You will ensure customer receive the award winning 5 star service. .  

Your key accountabilities include:

  • Lead the team and oversee daily activities to ensure a high standard of service delivery
  • Establish the team objectives and priorities ensuring these are aligned to the business
  • Provide input and recommendations to improve the effectiveness of the daily operation   
  • Ensure all passenger and aircraft handling practices conform to safety and security measures
  • Conduct spot checks to ensure adequate  standards are maintained and conduct audits with the handling company  
  • Resolve customer complaints effectively liaising on a daily basis with all departments to provide resolution for complaint handling
  • Conduct briefing sessions for the shift
  • Compile a detailed station handling report
  • Prepare the monthly performance audit
  • Financial accountability across petty case expenditure 
About You:

You will hold Bachelor's Degree with minimum of 5 years job related experience in a supervisory level in Airline Operations/Aviation.

You will require proven knowledge and understanding of both Airport Operations and Passenger handling, . You will have comprehensive knowledge about weight and balance, ramp handling and dangerous goods regulations.

To be successful in this role, you will need to possess strong leadership skills, excellent negotiation/influencing skills as you oversee the daily operations on your shift, supporting and monitoring your colleagues, handling passengers concerns, with excellent English communication (written and spoken)


Note: you will be required to attach the following:
1. Resume / CV

30 January 2019
Location: Kuwait Kuwait
Work type:
Full time
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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