QR18751 - Direct Sales and Servicing Agent | Qatar Airways | Frankfurt | Temporary contract

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Qatar Airways

Welcome to a world where ambitions fly high.

From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.

We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.

We offer competitive compensation and benefit packages.

About the role:

Qatar Airways is looking for a Direct Sales and Servicing Agent to support the Germany's trade and corporate client groups maximising revenue from these customer segments whilst providing a source of expertise to Germany's Commercial team in all matters relating to reservation procedures. This is a temporary contract to support our contact centre in Poland until 31st March.

Accountabilities of the role:  

  • Handling new bookings, servicing and ticketing for Qatar Embassy

  • Servicing all requests from IATA and Non IATA agencies via phone and email for Germany, Austria and Switzerland

  • Acting as an ambassador for Qatar Airways in all contacts with direct and internal customers by providing accurate and timely information.

  • Undertaking a share of administration duties required/directed to ensure smooth day to day running of the office.

  • Answer and follow up Medical Case with QR Medical

  • This role is office based in Frankfurt and you will be working closely with our contact centre in Poland.

About you:

The successful candidate will have the following:

  • A recognised trade or airline qualification

  • Experience of working within a customer service environment, preferably with an airline background or travel management company  

  • Amadeus experience (Advanced Level)

  • Strong planning and organisational skills

  • Problem solving skills with an analytical mindset 

  • Strong communicator with the ability to build relationships quickly

  • It would be desirable to have knowledge of BSP link, Agent Debit Memo's and Agency Credit Memo's

  • Fluency in German and English

  • You must also have the right to live and work in Germany to be considered for this role.

Note: you will be required to attach the following:
1. Resume / CV

14 December 2018
Location: Germany Frankfurt
Work type:
Full time
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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