QR16978 - Airport Services Supervisor | Qatar Airways | Chicago

Qatar Airways - More jobs by this advertiser

Qatar Airways

Welcome to a world where ambitions fly high.

From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.

We take pride in our peopleā€”a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.

We offer competitive compensation and benefit packages.

About Your Job:

In this role, you will be responsible for supervising and controlling flight-handling activities such as flight editing, transfer and boarding in order to achieve a high standard of service.  You will also aim to achieve optimum satisfaction and on-time departure of flights.

Specific accountabilities include:

  • Acting as station coordinator in liaison with GHA and QR department.  Working closely with GHA and all airport departments to ensure on-time performance targets are met.
  • Supervising airport team in achieving on-time performance
  • Facilitating the Ramp Handling activities in liaison with GHA, caterers, fuelling agent, maintenance, cargo, and crew to expedite departure
  • Working with all departments to ensure precision timings towards on-time departure are met.
  • Utilising available resources by planning efficient duty allocation for customer service agents. Ensuring efficient use of manpower during duty period
  • Reviewing aircraft allocations according to the movement messages / late arrivals / loads etc. Ensuring all departures are aware of operational messages and requirements
About You:

To be successful in this role, you will need a minimum Trade or Vocational Qualification combined with at least four years experience in a similar role.  Previous exposure to customer service within the airport environment is required.  You will need a good understanding of Conditions of Carriage, International Civil Aviation Safety and Security procedures in accordance with ICAO, IATA and local authorities.  You should have excellent skills to deal with flight delays, disruptions and DNBs.  Strong monitoring and coaching skills are required with the ability to train and develop subordinates skills in order to foster team work among team members.

Knowledge of Amadeus and ALTEA would be well regarded.

Note: you will be required to attach the following:
1. Resume / CV

11 August 2019
Location: United States Chicago
Work type:
Full time
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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