French - Customer Service Agent - Front Office

SIRE Life Sciences® - More jobs by this advertiser
SIRE® is the market leader in Life Sciences recruitment. We believe the recruitment market needs to gear up in technology and continuous innovation. We like technology, in a Life Sciences market driven on science, we couldn’t stay behind; we drive Recruitment Science. Investing a majority of our turnover in technology enables us to use unique Resource Technologies. By using highly advanced algorithms, we enable our team of Resource & Data Strategists© to maintain the most advanced, detailed and complete Life Sciences network in Europe. This big data enables us to work Reverse Recruitment©: we first analyze the market in-depth before we go out to the market. Because we analyze the whole market, we can compare facts and data. This enables us to do Facts & Big Data Recruitment©, making sure we, or better yet, you find the right career!Our client is a professional Pharmaceutical organisation, based in Netherlands.

The Company

You will be working in the Supply Chain department.

Role Description

You will assist the Customer Service department and ensure optimal internal and external customer satisfaction in line with the companies policies and procedures.


Customer Care:
- You're the unique first point of contact for customers, affiliates and Local Service Providers (LSP's)
- Call- and mail handling will be done with the customers, affiliates and LSP's
- Develop and maintain good relationship with internal/external customers
- Exchange complex information with customers to solve problems within the guidelines and/or provide ongoing support to ensure customers are satisfied

Order Management:
- Execute track & trace on daily basis, follow-ups on delays and signs-off reports
- Also returns for all order types, credit and debit notes, follows up timely release

Customer Master Data:
- Set-up new customers into the Customer Master data with the (e-)form
- Maintain and update Customer Master Data requests

Other responsibilities:
- Ensure knowledge of GMP/GDP and job related training is up-to-date
- Handle and resolve service/transport issues included with the track & trace)
- Provide departmental support upon request
- Identify and initiate process improvements


- MBO 4 and higher in Economics, Business Administration, Supply Chain Management or related area(s)
- Fluency in French, Dutch and English
- Minimum of 1 to 2 years of related experience in customer service or sales
- Ability to shift between tasks in a dynamic environment and work within diverse,
international group of people
- Experienced in working with automated systems like MS Office

Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Suleyman Ekiz.

SIRE Life Sciences®

Amsterdam, (Netherlands)

Phone: +31 (0)20 658 9800

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Company Profile

20 February 2019
Location: Netherlands Netherlands
Salary: Competitive Salary
Work type:
Full time
Life Sciences

This career opportunity is no longer open.
Please search for current vacancies here.

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