MYS CTSM KL Kuala Lumpur KYC Operations Head

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MYS CTSM KL Kuala Lumpur KYC Operations Head-18064169

Job Purpose:

  • Candidate will be responsible for leading the Kuala Lumpur Know Your Customer (KYC) team
  • Perform Anti-Money Laundering (AML) and Know Your Client (KYC) due diligence for Corporate and Investment Banking clients and their subsidiaries.  Work closely with clients and internal control groups to ensure all KYC documentation is complete and all target dates are met.

Job Background/context:

  • The KYC Business Support Utility (BSU) is an AML/KYC support and control function within the Information Services Group (ISG) responsible for the research and preparation of the KYC (Know Your Customer) information and associated documentation in partnership with Relationship Management and Compliance
  • Kuala Lumpur BSU supports 5 countries (Hong Kong, China, Malaysia, Thailand & Vietnam) in Asia with a highly professional team. In excess of 100 staffs working in the BSU who speak over 4 languages on a daily basis
  • The team in KL has played an integral role in meeting the Citi’s OCC Commitments in relation to KYC the successful candidate will be tasked with taking the teams forward and developing the talent further
  • The successful candidate will need to demonstrate thought leadership, operational excellence and strategy, change management, people management and ability to communicate effectively both internally within the BSU as well as the business across APAC and at time with other Regions
  • The successful candidate will lead the operations integration for the Hub based in Kuala Lumpur and will play a key role in the efficient running of the department 

Key Responsibilities:

  • The successful candidate will have responsibility for the day to day operations of the department. The successful candidate will need to ensure that all activities and service level agreements are executed to the highest professional standard and in line with Citi policies, procedures, risk and compliance guidelines

The successful candidate(s) will be responsible for the following: 

  • Management of  Risk and Controls across the BSU in relation to the KL site
  • Management of Business Continuity
  • Lead the interaction of activities between the Business Operations and the Business Readiness teams
  • Play a key and active role in the leadership team, reporting directly to the Asia Head of KYC Operation
  • Capacity planning and modelling
  • Manage BSU projects / quality initiatives for the Kuala Lumpur Hub
  • Manage and promote continuous improvement of procedures, processes and standards across the operation to achieve high levels of customer service, cost-effectiveness and maximum efficiency
  • Play a key role in the operational rollout of all the Global/Regional Initiatives
  • Performance management of staff and for the overall department
  • Periodically interact with global and regional seniors including but not limited to Global BSU Management, Relationship Management, Compliance / AMLCOs and Product groups
  • Be the go to person for the countries that KL is responsible for and attend country GBRCs facing off to country regional senior management
  • Identify better and more efficient ways to manage operations and workflow
  • Take the lead in regional and Global Initiatives
  • Become fully conversant in all key Compliance and Risk activities as it relates to the BSU


Person Specification:



  • Strong previous management experience of managing teams with diverse nationalities
  • Demonstrate ability to Lead and Motivate individuals within a dynamic environment
  • Experience in banking or finance
  • Experience in control/risk or Compliance (AML/KYC) function (an advantage)
  • Knowledge and experience of the technologies and processes used in Citigroup (or equivalent) would be highly advantageous
  • Demonstrated experience of optimization in processes (legal/regulatory adherence an advantage)
  • Knowledge of AML policies and regulatory requirements
  • Considerable experience of dealing with senior management in a multi-function environment

Skills Required:

  • Strong Leadership and Motivational skills
  • Excellent workflow management skills/experience
  • Excellent communication skills
  • Superior planning & organising skills
  • Innovation and change management implementation
  • Process re-engineering and improvement
  • Proficient use of  Business Applications (Word, Excel, Access, Powerpoint, Visio, Project )
  • Project Management Skills
  • Ability to multi task
  • Ability to manage up as well as down.
  • Positive perspective
  • Solution focused


  • University degree preferably in Business/Finance, Math, Economics, Engineering, Optimization, or Law
  • Professional qualification- Linguistic skills an advantage



2 April 2019
Location: Malaysia Corrientes Kuala Lumpur
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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