Collections Group Manager

Citibank - More jobs by this advertiser
Collections Group Manager-18079616
  • Key person to successfully manage all Collections activities to achieve the organizational goals and objectives in minimizing net flow rates, delinquencies and ultimately achieving optimum net credit losses (NCL)
  • To maintain an effective and competent responsible area under Collections organization.
  • To ensure high productivity and performance of staff in all job functions.
  • To ensure appropriate collection strategies are timely developed and put in place to enhance operating results/cost effectiveness and/or to mitigate risks resulted from changes in customer behavior/portfolio performance.
  • To ensure good operating results of the unit per targets while maintaining minimum operational risks through development of effective collection policies & procedures, MIS and systems.
  • To successfully provide and manage all collection resources to achieve organizational objectives while maintaining total expenses well within approved budget.
  • To contribute in new product development by ensuring readiness of the ship infrastructure and resources to support product launch.
  • To maintain good customer satisfaction by ensuring quality customer service.
  • To maintain high employee satisfaction across Collection organization.

  • University or above with 8-10 years working experience with a track record in banking industry.
  • 5-6 years in management position with significant responsibility in a large, complex Operations environment.
  • Credit/lending experience
  • Strong Leadership and team management skills
  • Excellent interpersonal and communication skills
  • Be able to work under pressure and meet deadlines
  • Analytical, with ability to assimilate and understand MIS
  • Fluent in English communication skills

15 February 2019
Location: Thailand Thailand
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

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