QR19662 - Cargo Claims Administrator | Qatar Aviation Services | Doha

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Qatar Aviation Services

Qatar Aviation Services (QAS) is an award winning, premier ground handling organisation whose global headquarter is at Hamad International Airport (HIA), the hub airport of Qatar Airways. Since its establishment in 2000, QAS has developed a reputation as a premium provider of world-class ground services to: international airlines; Heads of State and VVIPs; private fleets and customers; executive charter flights and cargo operators.

The QAS team comprising of over 8,000 strong multicultural employees, is dedicated to fulfilling the total passenger and cargo requirements of the airport, the airlines and customers it serves. This team of highly trained and diversely skilled staff is the reason for QAS outstanding success and their Customer’s satisfaction.

About Your Job::

In this role you will monitor and attend queries from customer airlines in relation to cargo claims to investigate the same in a timely manner and provide preliminary handling reports accordingly. Co-ordinate with operational teams and collect relevant proofs to ascertain shipment movements during handling at DOH.

 Additionally you will be responsible for the following: 



  • Receive record and acknowledge all the customer airlines claim related issues. 
  • Check the description and category of claim mentioned by customer airline
  • Collect relevant information from the handling system, log book records and if necessary to get assistance from operations to prepare preliminary handling report
  • Send preliminary report to customer airline with the handling summary in a chronological order of shipment handling after consult with Cargo Claims coordinator.
  • Update QAS Cargo Claim data base with relevant reference details and upload the investigation findings as per the format.
  • Assist Lead Cargo Claims Officer to collect evidence / supporting documents of handlings to defend the claim as per the requirements.
About You::

To be considered for this role you must have the following qualifications:


  • Trade or Vocational Qualification.
  • Minimum 3 years of job-related experience required, with  2 years’ experience in Air cargo handling preferably operations.
  • Excellent in both spoken and written English Language
  • Computer literate and familiar with MS office applications
  • Understanding of TACT rules and IATA regulations
  • Work experience in Air Cargo Operations/Warehousing/Freight Forwarding and Ground Handling
  • Overall view related to current terminal operations.



Note: you will be required to attach the following:
1. Resume / CV
2. Passport-size photograph
3. Copy of Highest Educational Certificate
4. Copy of Passport

26 December 2018
Location: Qatar Doha
Work type:
Full time
Human Resources
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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