Cust Onboarding CDD Analyst

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 Job Description - Cust Onboarding CDD Analyst (0000CEB3)

Job Description 

Cust Onboarding CDD Analyst : 0000CEB3 



Job Title: Cust Onboarding & CDD Analyst




Some careers open more doors than others.


If you’re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC.


Business Descriptor:


Commercial Banking



HSBC Commercial Banking serves millions of businesses ranging from small, to large corporates, providing commercial customers with a full range of banking services including Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, , as well as a comprehensive range of financing solutions.

With dedicated Relationship Managers and Product Specialists providing local support and advice in over 60 countries and territories, HSBC helps connect customers to opportunities.


Business Banking

Through Business Banking our global network offers comprehensive support and services to businesses in the SME market. From expanding overseas to managing the cash and trade flows of an established enterprise, the Business Banking team of Relationship Managers and Product Specialists provides a range of end-to end solutions designed to help small and large businesses reach their potential.


Corporate Banking

Corporate Banking provides international financial services solutions that support businesses ranging from large corporates to mid-market enterprises in a variety of industry sectors all over the world. Leveraging the strength, scope and expertise of our global product network, Corporate Banking

is positioned as an essential partner to large and mid-market enterprises seeking to maximise their potential internationally, offering streamlined business access to HSBC’s international network and broad range of market leading banking products and services.



We are currently seeking an experienced professional to join the CMB Middle Office team.



Principal Responsibilities


  • Be a part of CMB Middle Office team which manages:


  • Onboarding of new-to-bank CMB customers.

  • Ensure completion of Customer Due Diligence (CDD) remediation exercise in a phased manner for assigned existing customer portfolio.

  • Manage the service requests originating from the customers to ensure the changes are effected in the bank’s system in timely manner. The volume of such unique service requests are around 600-800 per month.


    This role is specifically towards Managing the services requests of the CMB customers.


  • Support to the RM in delivering a relationship management service which provides value-added advice and guidance to customers, prospects and professionals.

  • Owning the customer experience, ensuring service excellence at all times, for all aspects of any customer or prospect’s interaction with HSBC.

  • Keeping up-to-date on knowledge of HSBC’s capabilities.

  • Keeping abreast of external factors influencing business e.g. economic, cultural, geographical, procedural and regulatory requirements.

  • Deliver all aspects of the operating plan, with emphasis on the recognition, monitoring & mitigation of both operational & credit risk

  • Closely manage the cost profile of the Area to ensure an appropriate return on any investment, and continuous improvement in efficiency and productivity

  • Adopt and ensure fully effective utilisation of all tools and systems provided by the bank to assist in risk management, service and sales delivery, avoiding any reliance upon manually created sales MI

  • Ensure that CMs accurately identify and meet customer needs, delivering outstanding levels of customer service

  • Take a hands-on approach to sales and performance management.

  • Minimise operational losses

  • Initiate & monitor Improvement Plans at both centre & CM level, to create a culture which drives continuous improvement through open & honest feedback and coaching

  • Control of losses within defined appetite







  • Minimum 4+ years of experience.

  • Commercial banking knowledge.

  • Proven track record in a client focused environment and  delivery within challenging timescales

  • Stakeholder management (External & Internal)

  • Good verbal and written communication skills at all levels

  • Ability to be flexible, manage priorities whilst remaining calm under pressure

  • Positive ‘can do’ attitude and an ability to take ownership of tasks through to completion

  • Ability to work collaboratively and independently when required

  • Conflict management

  • Attention to detail Excellent interpersonal skills, with a particular emphasis upon inspiring, influencing and negotiating in dealing with customers and colleagues

  • Innovative with a flair for solving problems





  • Relavant experince in handling KYC / CDD related requests

  • Working knowledge of CMB’s proposition / product capabilities

  • Working knowledge of HSBC Group capabilities




Job Field

 : Commercial Banking

Primary Location

 : Asia Pacific-India-Maharashtra-Mumbai


 : Full-time 


 : Day JobType of Vacancy : Country vacancy

Job Posting

 : 10-Jan-2019, 15:52:23 

Unposting Date

 : 17-Jan-2019, 02:29:00  

12 January 2019
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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