AVP - Operations - MLT FCC Ops Process Mgmt GZC - HSBC Operations, Services and Technology - GZC

HSBC - More jobs by this advertiser
 Job Description - AVP - Operations - MLT FCC Ops Process Mgmt GZC - HSBC Operations, Services and Technology - GZC (0000C28O)

Job Description 

AVP - Operations - MLT FCC Ops Process Mgmt GZC - HSBC Operations, Services and Technology - GZC : 0000C28O 



Some Careers grow faster than others.


If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.


HSBC Operations, Services and Technology


HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.


Global Service Delivery


Within HSBC Operations, Services and Technology, Global Service Delivery is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Service Delivery teams are making sure all this happens smoothly.


Role Purpose


We are currently seeking an ambitious individual to join this team working together with colleagues to define, manage and achieve divisional business targets. In this role, you will:

Impact on the Business  

  • Ensure all the processes are meeting Timeliness, Quality and any other PLA standards agreed with the Business and are continuously reviewed.
  • Ensure that the teams have sufficient domain knowledge to deliver on the process requirements. Subject Matter Expertise should be retained within the department.
  • Ensure there is partnership with the WFM and Business Management teams to create models leading to achieving Service levels
  • Work is organized and processed / completed within agreed timescales. Ongoing monitoring and review of workflow and priorities are in accordance with procedures.
  • Process productivity and quality targets are set, monitored and achieved to ensure optimum resource utilization and achievement of business objectives and customer Service Level Agreements (SLAs)
  • Work with other FCC Operations sites to share and implement best practices.

Customers / Stakeholders  
  • Enhancing the effectiveness & efficiency of the work being delivered by the teams.
  • Establish and maintain effective relationship with customer business areas and identify areas of service improvements.  
  • Implement a robust Relationship Management Model for the designated Region / Country with the Regional Head and all partner GSC sites.
  • Support the Relationship Management Model for other regions within the remit of the GSC FCC Operations
  • Work with the peer sites (GSCs) to share best practices or provide the required support.
  • Leadership and effective performance management of the team.
  • MI and other business data requirements are completed accurately and supporting statistics/reports/returns are presented to business / management within agreed timescales.Work with all support functions i.e Quality Assurance/Education / Continuous Learning, to ensure that the suggested models are embedded and supported.

Leadership & Teamwork  
  • Focuses on employee-related concerns such as attrition, absenteeism, morale, disciplinary action, conflict resolution and/ or employee grievances, motivation through collaboration with Employee Relations and concerned parties. Effective communication with peers in terms of best practice sharing to ensure that optimum use of resource is made across the sections and that robust cross training plan is in place to multi skill operation teams.
  • To lead and motivate staff with widely differing aspirations.
  • Ensure that performance management, succession development plans are in place for all teams that contribute to the processes in designated process groups.
  • Lead/Provide guidance on any change initiatives related to the processes, initiatied by the FCC Ops Business Management team/ People workstream

Operational Effectiveness & Control


To continually reassess the operational risks inherent in the business taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology

To maintain HSBC internal and external control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.

Ensuring the department stays compliant with the Bank’s operational risk procedures to deliver a satisfactory Audit.

Works closely with the Governance and Control team to ensure Operations is Compliant and Audit Ready.





  • Graduate in any discipline with a strong academic background
  • Overall 8 years of Operations management experience
  • Ability to plan and manage multiple tasks with competing deadlines.

  • Must be able to work independently and have excellent follow up skills.

  • Should be effective in guidance, leadership and stakeholder management.

  • Evidence of excellent prioritizing, planning and organizing skills 

  • Lateral thinker, with ability to manage change and analytical ability to recognize areas of improvement

  • Ability to manage resources to continually improve  service and achieve quality targets 
  • Highest levels of initiative and decisiveness coupled with high work standards

You’ll achieve more at HSBC.


HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.




***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China***


Job Field

 : Operations

Primary Location

 : Asia Pacific-China-Guangdong-Guangzhou


 : Full-time 


 : RotatingType of Vacancy : Country vacancy

Job Posting

 : 10-Jan-2019, 15:07:46 

Unposting Date

 : 24-Jan-2019, 23:59:00  

12 January 2019
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

Bookmark and Share
  • Previous Next

This website uses cookies

This website uses cookies to improve user experience. By using our website you consent to all cookies in accordance with our Cookie Policy.
I agree
Read more