Payment Services Associate - Hang Seng Bank (HK)

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 Job Description - Payment Services Associate - Hang Seng Bank (HK) (0000CEH6)

Job Description 

Payment Services Associate - Hang Seng Bank (HK) : 0000CEH6 




A Career with Hang Seng Bank


Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.


Payment Services Associate / Team Leader


Payment Services


Hang Seng’s Operations is a team of experienced banking operations professionals who strives for delivering time-to-market, efficient and world-class processing services to customers, corporations, financial institutions and internal units.


Hang Seng's Payment Services is a team of experienced operations professionals who strive for delivering effective, efficient and world-class standard payment services to personal customers, corporations, financial institutions and internal units.


We are currently seeking a high caliber professional to join our department as Payment Services Associate / Team Leader.


Principal responsibilities

  • Provide effective payment services to internal/external customers on remittance, fund transfer, HSBCnet, autopay and electronic bill payment as well as WOLF screening
  • Collaborate with Global Liquidity & Cash Management (GLCM) to enhance operational efficiency through implementation of process improvement, system automation and migration projects
  • Collaborate with Global Services Centre (GSC) and vendors to monitor their performance
  • Assist Section Head/Department Head to manage daily operations in compliance with the Group standards, established procedures and guidelines, regulatory requirements, service pledge and industry cut-off time




  • Minimum of 2 - 10 years’ experience in remittance, fund transfer, autopay, HSBCnet and EBPP operation as well as WOLF screening
  • University degree in Banking, Business Administration or a related discipline
  • Familiar with banking systems such as GPS, HSBCnet, APS, EBPP, OBS & WOLF
  • Proficiency in both English and Chinese, and sound knowledge of PC application software
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

Job Field

 : Operations

Primary Location

 : Asia Pacific-Hong Kong-Kowloon-Kowloon Bay


 : Full-time 


 : Day JobType of Vacancy : Country vacancy

Job Posting

 : 10-Jan-2019, 14:46:41 

Unposting Date

 : 28-Feb-2019, 23:59:00  

10 April 2019
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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