Operational Manager - Internat Cust Onboarding China - HSBC Operations, Services and Technology - NHC

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 Job Description - Operational Manager - Internat Cust Onboarding China - HSBC Operations, Services and Technology - NHC (0000CA09)

Job Description 

Operational Manager - Internat Cust Onboarding China - HSBC Operations, Services and Technology - NHC : 0000CA09 


 Some Careers grow faster than others.  

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

   HSBC Operations, Services and Technology  

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.

  Global Service Delivery  

Within HSBC Operations, Services and Technology, Global Service Delivery is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Service Delivery teams are making sure all this happens smoothly.

  Role Purpose  

We are currently seeking an ambitious individual to join this team working together with colleagues to define, manage and achieve divisional business targets. In this role, you will:


  • To initiate, support business migrations and ensure high quality service to the business areas by minimizing risk through effective management of cost and resources.
  • Ensure that process and procedures are continually reviewed, improved and the changes are communicated for effective implementation.
  • Ensure that the Internal audits and measures are undertaken regularly and reviewed in order to maintain the required process(es) quality and productivity levels.
  • Set high standards of staff motivation and leadership by maintaining good work environment leading to a highly committed and productive team. Develop staff to achieve their potential. Ensure that the objectives and standards set by the organization are met and adhered to. 
  • Responsible for decision making, planning and controlling the team. Abide by the respective operations manuals or any other relevant manuals/guidelines or procedures. Identify and resolve queries on a day-today basis. The role holder should able to proactively identify problems / issues and recommend improvements.
  • Responsible to identify and prevent potential fraudulent situations. Ensure process(es) efficiency and closely monitor workflow. Understand and plan team capacity and fully utilize the available resources.
  • Monitor, generate, understand and interpret MI reports for business partners and GSC management.
  • Responsible in maintaining work environment which encourages creativity, defect free implementation of procedures and maintains high productivity levels through continuous improvement. Responsible for the development of through team through coaching/counselling and identifying appropriate training & development requirements.
  • Establish and maintain effective relationship with customer business areas and identify areas of service improvements.
  • Work is organized and processed / completed within agreed timescales. Ongoing monitoring and review of workflow and priorities are in accordance with procedures.
  • Process productivity and quality targets are set, monitored and achieved to ensure optimum resource utilization and achievement of business objectives and customer Service Level Agreements (SLAs)
  • Procedural changes / new initiatives are reviewed, fully communicated to and implemented by the teams under control.
  • Effective communication with peers in terms of best practice sharing to ensure that optimum use of resource is made across the sections and that a robust cross training plan is in place to multi skill operation teams.
  • Processes are regularly reviewed to identify improvements, which will enhance operational and financial effectiveness. 
  • MI and other business data requirements are completed accurately and supporting statistics/reports/returns are presented to business/management within agreed timescales.
  • To continually reassess the operational risks inherent in the business taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology
  • To implement Group Compliance Policy by containing compliance risk in conjunction with the relevant compliance department. The term ‘compliance’ embraces all relevant laws, rules and codes with which the business has to comply  within (Country Name) and in relation to the countries migrating work to the assigned GSC
  • To be aware of the Operational Risk scenario associated with their role, and to ensure that all actions take account of the likelihood of operational risk
  • To maintain HSBC internal and external control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.


  • At least 5 years of working experience.
  • Strong leadership skills evidenced by achievement of objectives together with a track record of development of individuals with strong organization and planning skills along with the ability to handle Capacities and MI reporting .                          

  • Ability to build and maintain relations with business units and continuously give feedback by stringent follow up on service level agreements.                                                                              

  • Demonstrate strong analytical, statistical and data mining skills required to study trends, make projections and to interpret numeric information.

  • Evidence of strong operational decision making and be able to provide analytical support to the teams.

  • Process experience of successfully managing and developing a team in a previous role.                                            

  • Evidence of process management skills with an ability to initiate process improvements.                                                                                

  • Initiate cost control measures by achieving resource efficiency and managing overheads.

 You’ll achieve more at HSBC. 

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.


***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China***


Job Field

 : Operations

Primary Location

 : Asia Pacific-China-Guangdong-Foshan


 : Full-time 


 : RotatingType of Vacancy : Country vacancy

Job Posting

 : 10-Jan-2019, 12:13:19 

Unposting Date

 : 24-Jan-2019, 23:59:00  

30 January 2019
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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