Manager - Processing - Service Support - HSBC Operations, Services and Technology - NHC

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 Job Description - Manager - Processing - Service Support - HSBC Operations, Services and Technology - NHC (0000CD6P)

Job Description 

Manager - Processing - Service Support - HSBC Operations, Services and Technology - NHC : 0000CD6P 



Some Careers grow faster than others.


If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.


HSBC Operations, Services and Technology


HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.


Global Service Delivery


Within HSBC Operations, Services and Technology, Global Service Delivery is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Service Delivery teams are making sure all this happens smoothly.


Role Purpose


We are currently seeking an ambitious individual to join this team working together with colleagues to define, manage and achieve divisional business targets. In this role, you will:

Impact on the Business/Function

Providing support for user sites in meeting the servicing demands of their businesses by providing high standards of functional help desk and system fire-fighting support to all regional sites


Ensuring the quality of maintenance work performed on Hong Kong and regional card systems by organizing a design and implementation process which ensures that maintenance work is carried out to high standards.


Driving the maximisation of standards of card system support afforded to Hong Kong and regional card site system users by tracking system performance, managing system performance problems and proactively identifying and coordinating the rectification of system weaknesses which have the potential to give rise to performance problems 


Contributing to ensuring high processor availability and response standards are achieved for regional card systems by specifying and implementing maintenance work in a manner which strongly supports high standards of system resilience and performance


Contributing to advancing the overall integrity of regional cards systems by proactively identifying, promoting and managing the implementation of improvements in system functions and architectures which will result in advances in the overall resilience of cards systems


To lead and drive PYP/Global project, in terms of the cost saving targets as per AOP.


Customers / Stakeholders


Establish and maintain effective relationships with the business, ensuring close alignment to business requirements.


Is responsible for identifying opportunities to improve Service Quality across teams and shares best practice with wider Business Services where possible.


Is responsible for leading process migration from onshore/BS.


Leadership & Teamwork


Is responsible for the coaching and development of individual team members and the overall development plans of the teams


Is able to recruit team members within agreed headcount plans as directed by the Line Manager


Is accountable for the cascade of communication across teams.


Operational Effectiveness & Control:


Is accountable for the effective use of resources and use of Production Management tools to deliver established levels of Production Quality across teams.


Manages resources across teams to ensure performance levels continually meet agreed standards


Is accountable for the effective use of controls to ensure operational risk is within agreed limits across teams.


Maintaining equipment, systems and general work environment in good condition. Investigating and resolving the issues/problems immediately or escalating to Line Manager if necessary.


Managing the maintenance of high standards of system compliance with internal and external regulations.









  • Bachelor’s degree or above.
  • 2 to 5 years’ relevant experience in Credit Card process. The experience on HCC and card product is mandatory.

  • Previous exposure in departments where regular decision making is required.

  • Good writing and liaison skills are essential. A good score in English Language and Mathematics academically. Excellent communication skills, both verbally and written, in English, Mandarin and Cantonese.

  • Good observation and strain capacity, can handle complicated emergency associated with the role.

  • Knowledge of regulatory issues and economic/political climate of the region. Knows clearly the Bank’s position; can anticipate technology change and aware of the bottom line.


You’ll achieve more at HSBC.


HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.




***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China***




Job Field

 : Operations

Primary Location

 : Asia Pacific-China-Guangdong-Foshan


 : Full-time 


 : Day JobType of Vacancy : Country vacancy

Job Posting

 : 10-Jan-2019, 09:24:28 

Unposting Date

 : 24-Jan-2019, 23:59:00  

30 January 2019
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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