QR20162 - Senior Airport Services Agent | Qatar Airways | Edinburgh

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Qatar Airways

Welcome to a world where ambitions fly high.

From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.

We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.

We offer competitive compensation and benefit packages.

About Your Job:

The successful applicant will be responsible for providing 5* customer service to passengers in respect to check-in, boarding, special services, lounges and baggage services as per Qatar Airways safety standards and procedures, ensuring passengers and their baggage are handled in a consistent manner.


  • Work collaboratively with Ground Handling Agent, ensuring we deliver a consistently excellent customer experience from arrival at check-in to departure.
  • Support and assist the Airport Services Duty Supervisor & Airport Services Duty Officer in coordinating the activities of all appointed service partners.

  • Lead by example, as an Ambassador for Qatar Airways, offering guidance and reassurance to all our arriving and departing customers.

  • Working as part of a small team, compile daily, weekly, monthly, quarterly and annual reports as required by the Airport Services Manager for internal and external customers.

  • Ensure compliance both below and above wing with all company, industry and airport authority policies and procedures as directed.

  • Support Ground Handling Agent on any queries related to passport, visa, permits etc, obtaining prior approval for customers to travel where applicable.

  • Take a prominent role in times of irregular operations, ensuring our customers are kept informed, and offered care/assistance at all times in collaboration with all service partners.

  • Demonstrate a clear ability to professionally, empathically and effectively communicate with all customers either face to face, by phone or in written correspondence.

  • Work cross functionally within a small local team, demonstrating both an ability and passion to expand current skills and experience.

About you: The successful candidate will ideally have:
  • A travel trade or vocational qualification.

  • Previous employment experience within customer service and airport operations for a leading airline or ground handling agent

  • Experience of using Amadeus Reservations & Altea CM would be an advantage.

  • Knowledge of the ramp would be advantageous

  • A working knowledge of mishandled baggage procedures and World Tracer/HAQIBA experience is desirable.

  • High energy, flexibility and a can do/positive approach to work.

  • Ability to work under pressure, prioritise daily workload, ensuring consistency, accuracy and excellence in all areas.

  • Prepared to work shifts around a fixed working pattern, with varied hours, in line with operational and business needs, 365 days a year.

  • Fluency in English both verbal and written is essential.

Please note you must have the right to live and work in the UK to be considered for this role.

Note: you will be required to attach the following:
1. Resume / CV

8 February 2019
Location: United Kingdom Edinburgh
Work type:
Full time
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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