Ops Sup Sr Manager

Citibank - More jobs by this advertiser
Ops Sup Sr Manager-19001868

Ops Sup Sr Manager

Manage a small team of B10/B11 associates who perform the overall quality assurance of the Currency Transaction Process for the Retail Bank.  Management Skills: 
  • Provide strategic and operational leadership in the business and overall performance delivery.
  • Monitor key performance drivers; create and execute action plans in conjunction with support coaches and local operations team to achieve desired results
  • Strong aptitude to produce presentation decks and analytics to support the Currency Transaction Process for Retail Bank.
  • Share successful best practices with colleagues and key business partners
  • Ensures performance management is implemented effectively in the business/ program.
  • Full accountability for program compliance and overall reviews/audit results.
  • Proactively solicits input and involves others in decisions and plans that affect them.
  • Strong analytical and problem-solving skills
  • Excellent verbal and written communication skills, along with strong presentation and facilitation skills to senior audience members
  • Ensure extremely high level of control environment
  • Facilitate and drive resolution of complex system issues, monitor and track progress of all Incidents and work with appropriate teams including Technology to resolve timely.

  • Excellent communication skills required - both verbal and written
  • Strong problem solving and influence skills required
  • Strong organizational skills
  • Ability to work well under pressure, adapt to unexpected events, prioritize and multi-task in a deadline driven environment.
  • Strategic thinker
  • Analytical skills
  • Ability to work independently and take personal initiative
  • Acute attention to detail and follow through
  • Excel, Word and PowerPoint skills
  • Experience in the OPPM process- writing and approval process
  • BA/BS preferred or equivalent experience
  • Supervisory experience - 5 years preferred
  EEO Statement: Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity  Pay Transparency: Citi won’t discriminate against anyone for discussing pay, but those with access to pay data in their work can’t disclose it unless responding to complaints/investigations or legal requirements.

12 February 2019
Location: United States Texas San Antonio
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

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