Implementation Specialist

Citibank - More jobs by this advertiser
Implementation Specialist-19004610
Description
 

 

 

JOB BACKGROUND / BUSINESS CONTEXT

 

Implementation is in charge of the set-up, delivery and training of commercial cards solutions to TTS customers. Implementations coordinates different points and areas required to complete the on boarding process of the customer to the commercial cards programs, makes follow up to each activity and review it is performed adequately in order to provide a good experience to the client regarding this process.

 

KEY RESPONSIBILITIES

 

·         Manage end-to-end implementation process for the CCA migration project (6 months).  

·         Make follow up to the different activities, own and external to guarantee they are executed timely and correctly.

·         Review initial set up is correctly before deliver tools to customers

·         Communicate constantly and accurately to the customer the project status and the finalization of each milestone within the project

·         Keep CRM updated, regarding status and documentation.

·         Capable educator, able to lead specialized training and workshops with internal and external professionals

·         Act as the point of contact to the customer during the different phases of the project.    Identify and escalate any issue that may come up during the process

·         Follow defined process for each product group.

·         Be updated in the product changes and improvements, and document them if required.

 

 


Qualifications
 Job Specification 
  • At least 1 year of experience in jobs in the industry or in BPO for technology processes
  • In-depth understanding of cards products, desired
  • Solid technical base and experience, capable of interacting and guiding IT people (i.e. complex backend setup, etc.)
  • Basics in Project Management
  • Spanish and English
  • Wide knowledge of all office tools, Excel, Word and Power Point
  • Professional of software, electronic,  industrial Engineering or similar
  • Planning and organization
  • Creativity to problem solving
  • Good interpersonal relations
  • Willing to work with technology tools
  



12 February 2019
Location: Colombia Colombia
Work type:
Full time
Sector:
Banking and Financial Services
Profession:
Project Management
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.


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