CBNA GCG Cards Project Manager Business Lead PH-19004225 Description Cards Project Manager - Business Lead (PH) We are looking to hire an extremely strong talent to drive a regionally driven project for the Citi Credit Cards product management team in the Philippines. The project lead is expected to drive all aspects of the program from business strategy, product alignment, customer journey mapping, process engineering and actual program roll-out. The Project Manager will be tasked to work with regional and cross-functional counterparts to develop and execute an optimal conversion plan that will minimize disruption and change while focusing on the preservation and enhancement of existing customer value propositions and experiences. Key Responsibilities:
Work with the cards product management team as well as with in-country and regional product and technology teams to ensure the project is in line with business objectives
Ensure all stakeholders are identified and included in scope definition activities, develop and maintain a structured project and implementation plan that will meet key milestones to address project objectives and business needs
Define and manage the program and project governance structures and communication plan
Own the end-to-end customer journey for the project to provide a seamless client experience, including communications, customer activation, loyalty, engagement and retention
Lead the formulation of customer strategies to maximize the process including product specific and tactical programs
Drive the execution of campaigns by working closely with product, marketing, e-business, legal, compliance and decision management
Ensure all areas of the project are appropriately staffed
Monitor program and project progress and provide regular status reports to the stakeholders
Ensure that planning and execution of the tasks, deliverables and outcomes meet the required quality standards
Manage risks, issues and dependencies - Identify, analyze, track, manage, escalate and lead the resolution and mitigation of risks, issues and dependencies that impact the program's ability to meet the business’ goals and commitments
Monitor and control program and project financials, as applicable
Monitor and control all changes to the program and project scope, requirements and deliverables
Adhere to project management methodology, all mandated Citi procedures, tools and standards
Support any associated process and regulatory reviews
Qualifications
University graduate with card/banking product and program management experience
Strong leadership, with ability to multitask and work effectively with internal and external stakeholders
Good communication and interpersonal skills
Strong organization and program execution skills
Creative, highly organized, good team player and with strong initiatives
Fast learner, with ability to adapt quickly to new environments and work under stress
Excellent analytical and problem solving skills
12 February 2019
Location:
Philippines
Manila
Work type:
Full time
Sector:
Banking and Financial Services
Profession:
Project Management
PLEASE! No enquiries from Recruitment Agencies or Headhunters.
Only direct applications will be considered.
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