CBNA GCG Cards Project Manager Business Lead PH-19004225
Description
 Cards Project Manager - Business Lead (PH) We are looking to hire an extremely strong talent to drive a regionally driven project for the Citi Credit Cards product management team in the Philippines. The project lead is expected to drive all aspects of the program from business strategy, product alignment, customer journey mapping, process engineering and actual program roll-out. The Project Manager will be tasked to work with regional and cross-functional counterparts to develop and execute an optimal conversion plan that will minimize disruption and change while focusing on the preservation and enhancement of existing customer value propositions and experiences.  Key Responsibilities:

• Work with the cards product management team as well as with in-country and regional product and technology teams to ensure the project is in line with business objectives
• Ensure all stakeholders are identified and included in scope definition activities, develop and maintain a structured project and implementation plan that will meet key milestones to address project objectives and business needs
• Define and manage the program and project governance structures and communication plan
• Own the end-to-end customer journey for the project to provide a seamless client experience, including communications, customer activation, loyalty, engagement and retention
• Lead the formulation of customer strategies to maximize the process including product specific and tactical programs
• Drive the execution of campaigns by working closely with product, marketing, e-business, legal, compliance and decision management
• Ensure all areas of the project are appropriately staffed
• Monitor program and project progress and provide regular status reports to the stakeholders
• Ensure that planning and execution of the tasks, deliverables and outcomes meet the required quality standards
• Manage risks, issues and dependencies - Identify, analyze, track, manage, escalate and lead the resolution and mitigation of risks, issues and dependencies that impact the program's ability to meet the business’ goals and commitments
• Monitor and control program and project financials, as applicable
• Monitor and control all changes to the program and project scope, requirements and deliverables
• Adhere to project management methodology, all mandated Citi procedures, tools and standards
• Support any associated process and regulatory reviews

Qualifications
 

• University graduate with card/banking product and program management experience
• Strong leadership, with ability to multitask and work effectively with internal and external stakeholders
• Good communication and interpersonal skills
• Strong organization and program execution skills
• Creative, highly organized, good team player and with strong initiatives
• Fast learner, with ability to adapt quickly to new environments and work under stress
• Excellent analytical and problem solving skills