CBNA GCG Retail Bank Telesales Officer Team Lead

Citibank - More jobs by this advertiser
CBNA GCG Retail Bank Telesales Officer Team Lead-18074973

Successful candidates will gain exposure to high net-worth individuals and various deposit products of the bank while heading a team of telesales officers.



  • Supervises and develops sales officers to align to required standards on sales skills along with product & process knowledge
  • Leads the development and implementation of effective sales strategies including sales spiels for the callout campaigns
  • Tracks the sales activities and performance of team members to ensure all sales targets are met
  • Conducts regular meetings and huddles and facilitates knowledge sharing within the team
  • Ensures that the sales officers strictly adhere to compliance, bank policies, and processes
  • Collaborates with retail branch network and ensuring branch referrals to managed team are effectively supported
  • Provides product information to customers, outlining features and benefits
  • Identifies cross- selling opportunities and refers leads to appropriate channels for follow-up
  • Engages the support of specialists to provide technical advice to customers when necessary

Customer Service and Knowledge:

  • Monitors customers’ orders from start to finish, delivering on promise
  • Takes responsibility for resolving issues with orders or product sales
  • Administration
  • Provides feedback to marketing on effectiveness of sales enablers extended
  • Keeps up to date with products their features, benefits and costs

  • Graduate of a 4-year course
  • At least 2 years of sales experience gained from any industry
  • Drive to hit and exceed targets
  • Strong communication and negotiation skills



12 February 2019
Location: Philippines Manila
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

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