CBNA GCG Retail Bank Telesales Officer Team Lead

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CBNA GCG Retail Bank Telesales Officer Team Lead-18074973

Successful candidates will gain exposure to high net-worth individuals and various deposit products of the bank while heading a team of telesales officers.



  • Supervises and develops sales officers to align to required standards on sales skills along with product & process knowledge
  • Leads the development and implementation of effective sales strategies including sales spiels for the callout campaigns
  • Tracks the sales activities and performance of team members to ensure all sales targets are met
  • Conducts regular meetings and huddles and facilitates knowledge sharing within the team
  • Ensures that the sales officers strictly adhere to compliance, bank policies, and processes
  • Collaborates with retail branch network and ensuring branch referrals to managed team are effectively supported
  • Provides product information to customers, outlining features and benefits
  • Identifies cross- selling opportunities and refers leads to appropriate channels for follow-up
  • Engages the support of specialists to provide technical advice to customers when necessary

Customer Service and Knowledge:

  • Monitors customers’ orders from start to finish, delivering on promise
  • Takes responsibility for resolving issues with orders or product sales
  • Administration
  • Provides feedback to marketing on effectiveness of sales enablers extended
  • Keeps up to date with products their features, benefits and costs

  • Graduate of a 4-year course
  • At least 2 years of sales experience gained from any industry
  • Drive to hit and exceed targets
  • Strong communication and negotiation skills



27 March 2019
Location: Philippines Manila
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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