To act as a single point of contact of selected top-tier discerning cardholders
To provide proactive and tailored account management. This includes providing exceptional Lifestyle Concierge and account related services (with support from external vendors) to Citi's ultra-high net-worth clients, ensuring clients' needs are met and exceeded (where possible) in order to deliver a highly memorable and valuable experience
To work closely with the Affluent Product and Marketing team, Citigold Private Client Relationship Managers and CitiPhone in order to create a superior product for super affluent segment together, by providing continuous customer feedback on the product and services
To liaise and monitor the services provided by external vendors to ensure delights at reasonable cost
Minimum degree holder or higher with a minimum of 5 years in marketing and/or team sales and service management experience
Relevant experience in servicing affluent customers a must
Fluent and articulate in English, Cantonese and Mandarin
Working knowledge of Chinese dialects, Japanese or European languages will be a plus
Proficient in MS Word and Excel and the ability to learn new systems quickly
Outstanding problem solving skills with the ability to resolve complex customer service enquiries in a prompt, courteous and professional manner
Strong attention to details and administrative capabilities
An ability to demonstrate strong empowerment and decision making skills with excellent verbal and written communication
Cooperative and work effectively in a team
Required to attend events in the evenings and/or weekends
A flair for creativity and a genuine interest in travelling, fashion, the arts, music, sports, film and theatre would be an added advantage
Ability to understand the lifestyle of affluent segment will be a plus
11 April 2019
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.
Only direct applications will be considered.
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