Lifestyle Manager Affluent Products

Citibank - More jobs by this advertiser
Lifestyle Manager Affluent Products-18065003
  • To act as a single point of contact of selected top-tier discerning cardholders
  • To provide proactive and tailored account management.  This includes providing exceptional Lifestyle Concierge and account related services (with support from external vendors) to Citi's ultra-high net-worth clients, ensuring clients' needs are met and exceeded (where possible) in order to deliver a highly memorable and valuable experience
  • To work closely with the Affluent Product and Marketing team, Citigold Private Client Relationship Managers and CitiPhone in order to create a superior product for super affluent segment together, by providing continuous customer feedback on the product and services
  • To liaise and monitor the services provided by external vendors to ensure delights at reasonable cost

    • Minimum degree holder or higher with a minimum of 5 years in marketing and/or team sales and service management experience
    • Relevant experience in servicing affluent customers a must
    • Fluent and articulate in English, Cantonese and Mandarin
    • Working knowledge of Chinese dialects, Japanese or European languages will be a plus
    • Proficient in MS Word and Excel and the ability to learn new systems quickly
    • Outstanding problem solving skills with the ability to resolve complex customer service enquiries in a prompt, courteous and professional manner
    • Strong attention to details and administrative capabilities
    • An ability to demonstrate strong empowerment and decision making skills with excellent verbal and written communication
    • Cooperative and work effectively in a team
    • Required to attend events in the evenings and/or weekends
    • A flair for creativity and a genuine interest in travelling, fashion, the arts, music, sports, film and theatre would be an added advantage
    • Ability to understand the lifestyle of affluent segment will be a plus

    30 April 2019
    Location: Hong Kong Hong Kong
    Work type:
    Full time
    Banking and Financial Services
    PLEASE! No enquiries from Recruitment Agencies or Headhunters.

    Only direct applications will be considered.

    This career opportunity is no longer open.
    Please search for current vacancies here.

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