Lifestyle Manager Affluent Products

Citibank - More jobs by this advertiser
Lifestyle Manager Affluent Products-18065003
Description
 
  • To act as a single point of contact of selected top-tier discerning cardholders
  • To provide proactive and tailored account management.  This includes providing exceptional Lifestyle Concierge and account related services (with support from external vendors) to Citi's ultra-high net-worth clients, ensuring clients' needs are met and exceeded (where possible) in order to deliver a highly memorable and valuable experience
  • To work closely with the Affluent Product and Marketing team, Citigold Private Client Relationship Managers and CitiPhone in order to create a superior product for super affluent segment together, by providing continuous customer feedback on the product and services
  • To liaise and monitor the services provided by external vendors to ensure delights at reasonable cost

    Qualifications
     
    • Minimum degree holder or higher with a minimum of 5 years in marketing and/or team sales and service management experience
    • Relevant experience in servicing affluent customers a must
    • Fluent and articulate in English, Cantonese and Mandarin
    • Working knowledge of Chinese dialects, Japanese or European languages will be a plus
    • Proficient in MS Word and Excel and the ability to learn new systems quickly
    • Outstanding problem solving skills with the ability to resolve complex customer service enquiries in a prompt, courteous and professional manner
    • Strong attention to details and administrative capabilities
    • An ability to demonstrate strong empowerment and decision making skills with excellent verbal and written communication
    • Cooperative and work effectively in a team
    • Required to attend events in the evenings and/or weekends
    • A flair for creativity and a genuine interest in travelling, fashion, the arts, music, sports, film and theatre would be an added advantage
    • Ability to understand the lifestyle of affluent segment will be a plus
      



    11 April 2019
    Location: Hong Kong Hong Kong
    Work type:
    Full time
    Sector:
    Banking and Financial Services
    Profession:
    Sales
    PLEASE! No enquiries from Recruitment Agencies or Headhunters.

    Only direct applications will be considered.

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