Account Protection Specialist - German/Nordic/French Speaker (Future Potential Needs)

American Express - More jobs by this advertiser


You’ll do more than the expected. You’ll do the unexpected.


The core function of the ASG & Authorizations teams is to handle incoming and outgoing calls and provide an excellent first point of contact experience for our Card Members, Merchants and Partners.  As a Team member you will specialize in two main functions, Account Protection and Authorization.


The ASG and Authorisations team is part of Global Fraud and New Accounts (GFNA) - a large group that comprises of two dynamic business areas with excellent development opportunities.  At our European operational hub in Brighton we operate across various markets with diverse teams that service our customers in multiple languages, ensuring  our card members receive a world class level of fraud protection.


We are currently looking for motivated German/Swedish/Finnish/ Norwegian and French speakers to join our team.


As Account Protection Specialist your responsibilities include, but are not limited to:

  • Taking incoming and outgoing calls
  • Verifying charges with our Card members
  • Developing an understanding of potential fraud risks and taking the necessary steps to forward and highlight relevant information within the organization
  • Working closely with other departments to ensure a high standard of customer service and the appropriate action to be taken to investigate and were applicable recharge fraudulent charges


In your function as member of the Authorization team you will:

  • Take inbound calls from our Card members and Merchants
  • In contact with our Card members, focus on spend enablement and make decisions in regards to allowing for charges
  • Support Card members with authorization of transactions in circumstances which might not be the norm
  • Support Merchants with Address verifications
  • Provide Merchants with Authorization codes for transactions
  • Support Merchants with Approvals and Cancellations of transactions


Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.





Required skills

  • Fluent to Native written and spoken in one or more of the following: German/Swedish/Finnish/ Norwegian or French
  • Able to work under pressure
  • A team player with excellent communication and analytical skills
  • High level of integrity
  • Must be willing to work on shifts (24x7 / weekends and bank holidays)
  • Highly service orientated and possesses good spoken and written skills in English
  • Understand risk management - preferably with risk operations background is advantageous but not essential


American Express are pleased to offer a competitive international relocation package for the right candidate that possess the correct right to work in the UK. Further details and conditions will be shared on application.


Why American Express?

There’s a difference between having a job and making a difference.


American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.


We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.


Because we believe that the best way to back our customers is to back our people.


The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.


To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on [email protected] or 00800 83 000038 (for Russia based candidates 810 800 83 000038).


15 February 2020
Location: United Kingdom East Sussex Brighton
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

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