Welcome to a world where ambitions fly high.
From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.
We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.
We offer competitive compensation and benefit packages.About the Job:
As a Lead Customer Services Officer, you will enhance Qatar Airways Cargo Customer Service by supervising the team providing a single point of contact for customers, both internally and externally, to track and resolve queries related to cargo activities. You will further lead the customer service team to ensure a positive customer experience is delivered queries are resolved within stated service levels.
Some of the job specific skills include;
You will have a Bachelor’s degree with 5 years of job-related experience gained from an organization with a strong customer focus. You should have current or previous airline experience in cargo industry and in operational or customer service role.
You will have excellent English written and verbal communication skills with the ability to communicate to all levels within the organization. Actively interested in what’s going on with a questioning attitude and willingness to learn. We need you to have strong influencing skills, strong leadership ability and innovative mindset. You must be able to engage, inspire and influence people as well as being able to drive solutions whenever required. Strong analytical abilities, excellent facilitation skills and strong project management skills are also an important requirement of the role.
Note: you will be required to attach the following: