Citibank - More jobs by this advertiser

Core Responsibilities:

  • Lead a team to meet business objectives as required by the agreed SLA
  • Ensure a Pristine Control Environment
  • Ensure compliance with all regulatory requirements and internal Citi policies
  • Good understanding of applicable regulations and compliance with same.
  • Employee initiatives/Employee Engagement
  • Effective Communication with internal and external stakeholders

Day-To-Day Responsibilities:

  • Track metrics for performance measurement, service levels and monitoring key triggers for early warning signals
  • Build and maintain effective communication channels between stakeholders
  • Drive initiatives to enhance Client experience and improve operating efficiency and productivity through re-engineering and process improvements by actively identifying opportunities
  • Regular tracking and de-risking processes from Fraud, Operational, regulatory and Information security risks

Key Deliverables:

  • Ensure day to day operations are performed and SLAs are met as per agreed for all businesses
  • Timely and accurate processing and customer resolution
  • Timely escalation on incomplete/delayed processing



  • Bachelor’s/MBA


  • Graduate with 8-10 years of which 4-6 years in Operational process management
  • Managed a team for 3-5 years
  • Exposure to Payments processing
  • Exposure to Banking products and funds transfer process would be an added advantage


  • Knowledge of Microsoft Office Applications (Excel, Word, PowerPoint)
  • Good oral and written communication skills (call outs to customers)
  • Good customer service skills, service oriented
  • People and Process Management, strong Communication and decision making skills
  • Team building - Ability to manage diverse teams, conflict management
  • Ability to prioritize; analytical thinking and attention to detail
  • Ability to handle pressure, Strong inter-personal skills
  • Flexible to work in any shift 

13 October 2019
Location: India Tamil Nadu Chennai
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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