QR21039 - Lead Cargo Claims Officer | Qatar Airways | Doha

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Qatar Airways

Welcome to a world where ambitions fly high.

From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.

We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.

We offer competitive compensation and benefit packages.

About The Job:

As a Lead Cargo Claims Officer, you will ensure all cargo claims are processed within the set time frame as per departments KPI. Responsible for creating and maintaining claims reports and dashboards in CROMIS for analytical and business support purpose for all stake holders involved within QR Cargo. You will protect Qatar Airways liability exposure by identifying claims trends within network and initiate corrective measures to eliminate them, through collaboration with respective departments involved. 

Some of the specific responsibilities include; 

  • Oversee all claims statements, files, records are maintained as per Quality Management System (QMS) procedure to comply with Quality Policy and to comply with legal requirement. 
  • Monitor claims database and follow-up with outstation finance office on outstanding payments to customers and on recovery of claims settlement cost from third parties that are responsible for the claims. 
  • Attend meeting with Cargo hub operations and Qatar Aviation Services Cargo/Ground Handling Agents to discuss discrepancies/claims related issues in order to take necessary steps. 
  • Coordinate with ramp handling and ground handling partners and corporate insurance for recovery of aircraft damage repair cost. 
  • Ensure timely processing of claim prompt escalation to management of ground handling partners at outstations, on delays in providing necessary information relating to cargo claims. 
  • Assist internal departments by providing periodical reports on claims, to understand claims trends on different products and keep a track of business progress.


About You:

To be successful in this role, you must have at least 5 years of job related experience in the airline cargo industry. You will need to hold a bachelor’s degree or equivalent thereof. You must have an expert knowledge of cargo claims handling and experience in aviation liability insurance would be an advantage. 

You must also have clear understanding of the airline value chain, have experience in structuring complex deals, strong planning abilities, and professional understanding of dangerous goods regulations, knowledge of perishable cargo, and live animals regulations.   

You should have strong MS Office skills.



Note: you will be required to attach the following:
1. Resume / CV
2. Copy of Highest Educational Certificate

14 January 2020
Location: Qatar Doha
Work type:
Full time
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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