Production Management Level

Citibank - More jobs by this advertiser
Production Management Level-19020642

Primary Responsibilities:

  • Provides expertise in Citi Financial and Citi Retail Services Webview applications and system processes
  • Consults with CTI in conjunction with Development managers to understand and support system upgrades and strategic objectives, and contributes to the formulation of strategies for support
  • Leads the execution of required COB Testing for Webview applications, including maintaining Application Recovery Plans, maintenance of automation scripts, periodic RTO/RPO reviews, and coordination with Operations and Development Teams for COB Validation activities
  • Coordinates onboarding activities of new OD&T Customer Communication applications, and manages production handover after Development or Infrastructure releases
  • Primary interaction point for Development and CTI Teams to Production Management
  • Supports monthly Service Reporting, including Customer Experience and Major Incident Reporting
  • Establishes health check management in partnership with L1 (inventory, thresholds, triggers, tools, scripts, and procedures) maintaining consistency across all apps and domains
  • Facilitates the shift left of Level 3 activities to Level 2 and Level 2 activities to Level 1
  • Partners with Level 1 and Level 3 support teams to improve resolution rates, efficiency targets, and organizational Service Level Agreements
  • Supports the creation and implementation of Service Improvement Plans and root cause remediation activities

  • 5+ years development or production support experience supporting mainframe applications for Citi Financial and Citi Retail Services
  • ITIL Foundation certification is a plus, Manager’s certification will be an asset
  • Experience with Mainframe development and support technologies:  IBM Mainframe, CICS, Cobol, DB2, SPUFI/Platinum, JCL, NDM, OPC, Changman, Infoman/Virtual Change, Service Now, OPC, HeartBeat, ACR/Unitech, DYL280, FileAid, WebSphere

Technical Skills Set (MUST):


Core Competencies/Skills:

  • Ability to work under pressure, self-reliant, reliable, well-organized and able to keep a number of activities in progress in parallel, balancing priorities as necessary
  • Positive ‘can-do’ attitude
  • Self-starter, takes ownership and accountability for assigned work
  • Focused and determined in getting the job done right,
  • Strong analytical skills, ability to logically break down tasks into smaller manageable parts
  • Ability to identify and manage key risks and issues,
  • Ability to identify, challenge and improve inefficiencies
  • Strong interpersonal skills, within the team, and interacting with multiple levels of management across GCG and CTI organizations
  • Flexible, proactive, and self-motivated with a proven ability to drive Improvement efforts

13 October 2019
Location: India Tamil Nadu Chennai
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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