MYS CTSM PG Customer Svc Intmd Analyst

Citibank - More jobs by this advertiser
MYS CTSM PG Customer Svc Intmd Analyst-19027776
Description
 
  • This is a Senior Client Service Officer role which requires high experience to manage HK CCB Platinum clients with special handling and tighter controls.
  • Proactively manage a local portfolio of client service relationships and ensure clients are satisfied with and trained on Citi’s products and services
  • Act as key client contact in the overall service relationship, partnering closely with Relationship Management and Product to bring a cohesive support structure and responsiveness to the client
  • Take ownership of client servicing issues and facilitate their resolution
  • Provide all post sales customer service and handle customer telephone/e-mail enquiries which include product information, customer complaints, system support, investigation/ information request, transaction monitoring, financial and non financial transactions initiation
  • Required to engage with Coverage or Business partners for client service review and provide end solution
  • Offer prompt, competent and quality customer services which include:
  • Diligent analyses of customer enquiries upon receipt
  • Investigate/follow-up with internal suppliers and provide prompt update/solutions to customers to ensure customer satisfaction
  • Initiate transaction order from customers (internal transfer, deposit booking, fx booking and loan booking)
  • Handle customer complaints
  • Assist in the overall departmental process improvement initiatives
  • Work on ad hoc projects for the department
  • Drive process improvements within Citi and in partnership with the client


Qualifications
 
  • University Degree in Finance or Administration qualification of a second class upper honors degree are encouraged to apply
  • 3-5 years in banking, Client interaction/servicing or Operations, preferably in Transaction Services and/or Corporate Banking
  • Experience with Transaction Banking products – Cash Management and Trade
  • Experience in handling investigations cases
  • Experience in working in a multi-country setup
  • Customer focus with excellent communication and interpersonal skills
  • Proficiency in spoken and written English and Chinese (Putonghua and Cantonese is a must)
  • Strong Problem Solving
  • Strong Analysis
  • Strong Attention to Details
  • Strong Written and Verbal Communication
  • Good Team Player
  • Able to work under pressure and meet tight deadlines
  • Working knowledge of Microsoft Office products

  



8 August 2019
Location: Malaysia Formosa George Town
Work type:
Full time
Sector:
Banking and Financial Services
Profession:
Other
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.


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