Welcome to a world where ambitions fly high.
From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.
We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.
We offer competitive compensation and benefit packages.About the role:
We are looking for a customer focused airport service agent to join our team in Warsaw. You will deliver exceptional service to customers within the airport terminal and help create an enjoyable and seamless process whilst they are travelling with Qatar Airways.
You will provide full support to the handling team across check in, ramp and lost and found and ensure a seamless service to the customers.
As the first point of contact between the Airline and its customers, you will portray QR image to the highest standard ensuring that our customers receive our award winning 5 Star services at all times.
Accountabilities of the role:
Check in - greeting of customers and providing exceptional customer service to both passengers and crew
Lost and Found - understand the procedures around compensation for customers and ensure any queries are dealt with professionally
Ramp - ensure safety and security procedures are followed
Provide full support to the handling team to ensure that safety measures are followed
Escort customers throughout the terminal where necessary
Fluency in English and Polish (written and spoken) is essential as well as the ability to work in shifts. You must also have the right to live and work in Poland to be considered for this role.
The successful candidate will ideally have:
An understanding of airport procedures
Strong customer service focus
Resilience to deal with setbacks and delays
Ability to thrive on challenges and turn things around for the positive
Strong decision making skills
Adaptable and flexible to deal with last minute changes
Experience working with airport systems, Amadeus and/or Altea preferable