Monitor the daily production of the retention team.
Manage hotline or queue performance to ensure service level and abandonment targets are met.
Ensure accurate and quality service are delivered to customers.
Track retention performance and drive to meet targets.
Host team meetings and conduct morning huddle/briefing.
Monitor and drive sales performance in the team.
Coach, develop and motivate CPO to be proficient in both services and sales.
Ensure compliance in every sales call and execute controls to avoid risk.
|Location:||China Guangdong Guangzhou (Canton)|
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.
Only direct applications will be considered.