Infrastructure Engineer – Logging & Monitoring

American Express - More jobs by this advertiser



Looking to invest your time and energy into innovative engineering projects for a global IT services organization, then join the Enterprise Monitoring, Tooling and Engineering team at American Express.  Be a part of the team responsible for introducing and supporting technology that helps improve availability, performance and efficiency of American Express’ IT operations.


EMTE seeks an Infrastructure Engineer with the ideas, knowledge, and strengths to help us deliver a world-class monitoring platform. This individual will contribute toward EMTE’s efforts to raise the bar of operational excellence and best practices using Application Performance Management (APM), Time Series Metrics, Logging and Automation tools. This Infrastructure Engineer will align all designs with American Express’ architectural enterprise standards and promote the adoption of monitoring/automation best practices. Success for this individual’s performance and outcomes will be measured, in part, on the engineer’s ability to:







•            design, produce, support and continuously improve EMTE’s monitoring tools

•            increase the operational stability and efficiency of EMTE’s monitoring platforms


•            create greater visibility of AET performance and availability

•            collaborate with team members, technology partners and other stakeholders to create innovative solutions that achieve personal goals and those set by organizational leaders and the team.





As a Logging & Monitoring Engineer you will:





















•            Deploy, support and improve Logging & Monitoring tool usage and adoption (e.g., Dynatrace, Splunk, Elastic, Time Series, etc.)

•            Create materials to assist stakeholders in the use of Logging & Monitoring tools and best practices


•            Assist Logging & Monitoring users to analyze application performance and availability trends and conduct root cause analysis of performance issues

•            Monitor, maintain and improve the availability and performance of EMTE’s monitoring tool platforms and service offerings


•            Develop, implement and support efforts to “Monitor the Monitor” – creating greater visibility into the system and application health of EMTE monitoring tools; improving stability, alert notifications and related KPIs for MTTx

•            Perform administration for EMTE tools/platforms (e.g., APM, Enterprise Logging as a Service, system/node monitoring, Event Correlation, etc.)


•            Monitor environment and computing resources for reporting and capacity planning.


•            Evaluate changes/updates of EMTE tools to determine potential impacts of production systems and coordinate with all appropriate stakeholders as needed


•            Assist with the administration/support of other EMTE platforms as necessary


•            Be available to provide on-call support for monitoring and automation tools during business hours, nights and weekends




•            IT working experience in the areas of Application Performance Management, application monitoring, network administration, system administration, performance engineering / testing, or Java/.NET development

•            High technical comfort with Linux administration (Red Hat Enterprise Linux 6 and 7)


•            Fundamental knowledge of TCP/IP networking, subnetting and routing concepts, and distributed computing concepts

•            Ability to write scripts in one or more languages. (shell, Perl, Python, Ruby, etc…)


•            1+ years in software engineering, Object-Oriented Programming (OOP), web programming: JavaScript, AJAX and other JavaScript frameworks

•            1+ years of experience on an operations team or NOC


•            Experience with application technologies (J2EE, .NET, Citrix, Micro-services)


•            Degree in Computer Science, Computer Engineering or Information Technology



Preferred Experience







•            Knowledge of Splunk and/or Elastic administration and maintenance.

•            Knowledge of Splunk and/or Elastic application development and optimization.


•            Experience in monitoring, time series metric data and/or logging tools

(e.g., Dynatrace, AppDynamics, ICINGA, Prometheus, Graphite/Grafana, etc.)


•            Working knowledge of application development workflows and Agile methods

•            Demonstrated understanding of code-level and container-level performance tuning, troubleshooting, and architecture best practice for enterprise applications


•            Comprehension of basic object-oriented fundamentals, web application infrastructure, memory management, garbage collection, and threading

•            Inherent and proven problem-solving nature, with an engaged and proactive attitude


•            Ability to automate processes using automation tools (e.g., Ansible, Puppet, etc.)

•            Experience working in a team/workgroup setting


•            Experience working with Scrum or Kanban-related tools and concepts (e.g., Jira, Rally, Epics, Stories, estimating story points, etc.)



Professional and Leadership Qualities for Success







•            Must be a highly motivated, energetic self-starter who excels in fast-paced, dynamic, team environments and committed to getting results

•            Strong technical acumen, passionate about learning and trying new technology


•            Ability to self-direct personal activities to achieve goals and meet commitments

•            Strong analytical, logical reasoning


•            Ability to solve problems quickly and independently

•            Excellent organizational/time management skills, able to manage multiple tasks


•            Strong interpersonal skills, strong written/verbal communications skills (i.e., presentations, documentation, emails, reports, etc.)

•            Innovates through experimentation, failing fast, and continuous improvement


•            Seeks and offers constructive feedback, willing to learn from mistak

10 November 2019
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

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