Welcome to a world where ambitions fly high.
From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.
We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.
We offer competitive compensation and benefit packages.About Your Job:
As a Manager Contact Centre you will be responsible for the daily running and management of the Contact Centre through the effective planning and utilization of resources. You will be responsible for achieving defined KPIs in areas of productivity, cost efficiency, quality and sales conversion. You will Provide leadership and guidance to all staff, create and maintain a working environment of commitment and passion for excellent customer service, consistent with the 5-star brand of Qatar Airways.
The ideal candidate for this role must have demonstrated experience working in the same capacity. You must have at least 7 years experience in Contact Centre management position. Airline or tourism industry experience is an advantage. You must have previous experience of managing team in excess of 50 people.
You must have excellent knowledge of multi-site Contact Centre Application and Systems with strong process mapping skills. You must have strong leadership ability combined with multiple stakeholder management skill.Note: you will be required to attach the following: