Welcome to a world where ambitions fly high.
From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.
We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.
We offer competitive compensation and benefit packages.About Your Job:
Qatar Airways is seeking an Airport Services Agent to join our station in Stockholm, Sweden.
In this role you will be responsible to provide quality service to passengers in respect to check-in, boarding, special services, lounges, airport hotel and baggage services as per company's commercial and safety standards and procedures ensuring passengers and their baggage are handled in a consistent and efficient manner.
Responsibilities include constant liaison with check-in, transfer desk, and other related areas for the smooth acceptance of passengers and direct arriving/departing passengers to the respective areas such as Hotel Desk, Visa Counter, Transfer Desk, Premium Lounges, and Boarding Gates etc. You will coordinate the handling of company materials and ensure smooth passenger handling.
You will assist passengers with regards to entry requirements, visas and ensure passengers are assisted smoothly through airport facilities.
As the first personal contact between the Airline and its customers, you will portray the Qatar Airways brand to the highest standard ensuring that our customers receive our award winning five Star services at all times.About You:
To be successful in this role you will require a experience in a customer service role and within an airport operations of a leading airline or a ground handling agent.
You will need good knowledge and working experience of the ALTEA and AMADEUS systems. You will have the ability to effectively manage mishandled services, including service recovery situations with customers. Exposure to Baggage Claims procedures & working knowledge of World Tracer will be a definite advantage. Courses in Passenger Handling and Customer Services such as introduction to Civil Aviation and Passenger Handling are required.
This role will require shift work including weekends and evenings.
Excellent communications skills in spoken/ written English is essential with good interpersonal skills and proficiency in computer applications.
Fluency in one of the Scandinavian languages, (Swedish, Norwegian or Danish) is desirable.
You must be eligible to live and work in Sweden to be considered for this role.
Note: you will be required to attach the following: