Dhiafatina for Hotels (also known as Dhiafatina) is a wholly-owned subsidiary of the Qatar Airways Group (QR Group). Dhiafatina is an Arabic word meaning Our Hospitality, which represents the QR Group expansion into the hospitality business, including hotels, spa management and other services.
This subsidiary of QR Group was established in 2010, and has a growing portfolio of hotel properties that have been hand-picked to complement Qatar Airways’ global strategy of growth for the future. It currently covers a total of 1700+ hotel rooms and 1,000+ employees in several countries.About Your Job:
As Front Desk Supervisor you will ensures all guests who visit the hotel receive a level of service and hospitality that exceeds their expectations by giving an added value experience through attention to details and continuous customer focus. You will handle all systems and procedures connected with Front desk such as check-in, check out, cashiering, night reception and auditing functions, luggage handling, hotel and city information, guest etiquette and other allied Front Office tasks and ensuring the standard operating procedures to be accurately followed.
You will be actively involved in providing regular On Job Training on Front Office techniques and coaching the team towards achieving the highest levels of exceptional Guest service and colleagues results through the application of all corporate and property standards and policies.About You:
You must be High School passed, Trade or Vocational qualified with minimum 3 years of job related experience with a reputable hotel.
Exposure to multi-cultural environment, good personnel development skills including team building, hands on approach to the daily operation and good communication skills in spoken/written English with proficiency in advanced computer applications are essential requirements of the job. Knowledge of Arabic language is an advantage. Candidate with excellent knowledge in Opera operating system will be only consider for this job.
Note: you will be required to attach the following: