You’ll do more than the expected. You’ll do the unexpected.
Team: Commercial Credit Germany & Austria
Business Unit: Global Commercial Credit & UW
Languages Required: German
Every one of our Credit Specialists represent the American Express brand. They take work seriously because they are more than just a voice on the phone; they are problem solvers and relationship builders. The people you will work with, and the Program administrators you will care for, value your passion and unique personality as much as we do.
BTA Commercial Credit Specialist Germany & Austria
Are you looking for an exciting role in a fast-paced environment and a friendly, welcoming team from all over the world? Then American Express is the place to be. As one of our BTA Commercial Credit Specialists, you will be the main point of contact for customers with Business Travel Account products as well as for middle, large and global companies who hold CPC (corporate purchasing cards) accounts. The American Express Business Travel Account (BTA) enable our clients to combine a variety of corporate travel expenses into one centrally billed account to help enhance visibility, improve control and help save time and money.
Your main responsibility is to collect and negotiate overdue payments by doing an in-depth analysis of each individual account. You will also put the Customer first by enabling spends, offering resolutions and creating responsible payers.
You will be part of a team that delivers world-class results, both for Program Administrators and the business. In your role, you will:
Analyse client portfolios and organise the credit process with local Credit teams
Make spend decisions based on risk assessment and card member and client profiles
Recommend and execute cancellation or suspension of spending privileges where required
Effectively negotiate and discuss alternate payment arrangements
Work to the highest standards with a balanced delivery of both customer experience and shareholder value
Handle incoming and outgoing calls for credit related matters regarding the BTA product
Opening Hours Monday to Friday 7:00AM – 5:00PM – 35 hours per week
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.Qualifications
BTA product knowledge is desirable but not required
Excellent interpersonal, relationship building and communication skills (German; written and spoken)
Excellent E-mail communication (German)
Passionate about American Express and customer service
Negotiation for and managing the collection of overdue payments;
Understanding customers financial arrangements and requirements;
Secure repayment of overdue funds and avoid potential losses/write-offs;
Resolving and preventing future recurrence by educating customer / Program Administrators on capabilities of the BTA product;
Able to use negotiation and relationship management skills to provide win-win outcomes;
Ability to ‘think on your feet’
American Express are pleased to offer a competitive international relocation package for the right candidate that possess the correct right to work in the UK. Further details and conditions will be shared on application.
Why American Express?
There’s a difference between having a job and making a difference.
American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.
To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on firstname.lastname@example.org or 00800 83 000038 (for Russia based candidates 810 800 83 000038).