Qatar Duty Free
Qatar Duty Free (QDF) is an award winning subsidiary of Qatar Airways, the national airline of the state of Qatar and currently operates at the Departure, Arrivals, VIP and Premium Terminal of Hamad International Airport. As one of the fastest growing Duty Free operations in the world, Qatar Duty Free operates from the new Hamad International Airport (HIA). HIA is also home to the newly created QDF Food & Beverage Division which will set new benchmarks in airport hospitality.About Your Job:
In this role, you will be responsible for Qatar Duty Free's social media channels, exclusively for providing an effective and efficient Social Media customer service aligned with Qatar Duty Free strategic goals. You will implement QDF social media strategy, create competitor analysis and monitor all conversations on digital and social media platforms. You will also be responsible for handling QDF reputation management on social media platforms.
Specific accountabilities include:
To be effective in this role, you will need a Bachelors degree preferably in a relevant field such as Marketing or Communications, combined with at least five years of experience preferably in a similar social media focused position in a retail industry or social media agency. You should have exceptional written English communication skills with the ability to develop creative and engaging content. You should also be flexible to respond to crisis situations both during and outside of work hours and be willing to handle high-stress situations which involve managing multiple activities, prioritising customer needs and responding effectively to crisis scenarios.Note: you will be required to attach the following: