Senior Corporate Relationship Manager I

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 Job Description - Senior Corporate Relationship Manager I (0000DNFV)

Job Description 

Senior Corporate Relationship Manager I : 0000DNFV 



The Mid-Atlantic Corporate Banking Group is part of the HSBC US Commercial Bank and is responsible for managing relationships with public and private companies headquartered in the U.S. with revenues in excess of US$50 million that are not covered by the Global Investment Bank.  This group provides traditional corporate banking and investment banking products to its clients.  The Group focuses on companies located in the New York, New Jersey, Pennsylvania, Delaware, Maryland, Virginia, and DC-metro markets. 


This Global Senior Relationship Manager I position will be based in Radnor, Pennsylvania (Philadelphia Suburbs) and will cover relationships based in Eastern PA, Southern NJ, and Delaware.


The Global Senior Relationship Manager I manages a portfolio of MME and/or LC customers, with accountability for sales, service, risk and operational delivery. Acquisition of new to bank customers is an important element of the role.


Impact on the Business

  • Develop effective strategies to manage customer relationships, anticipate customer needs and provide a superior quality service to position HSBC as the market leader in this segment
  • Build existing and win new long-term customer relationships
  • Keep abreast of external factors influencing international business e.g. economic, cultural, geographical, procedural and regulatory requirements
  • Ensure timely and accurate maintenance of customer and deal pipeline information on relevant systems, as required
  • Monitor relationship performance regularly to ensure that the return is commensurate with the type of customer and both CMB's and the customer's risk appetite
  • Take timely and proactive corrective action to mitigate potential losses, exercising effective portfolio stewardship and control
  • Collaborate with product partners to identify and match customer needs with relevant expertise; notably with Global Trade & Receivables Finance (GTRF), Payments & Cash Management (PCM), Global Banking & Markets (GBM), Global Private Banking (GPB) and Insurance and Investments (I&I)

Customers / Stakeholders

  • Deliver a high quality service by owning customer engagement, striving for excellence in all interactions with (prospective) customer or other professionals, and always acting according to the highest professional standards
  • Ensure that client plans are co-ordinated and the Client Service Teams are in place with product partners and Critical Account objectives accepted, where applicable
  • Take a proactive approach to client planning across the portfolio collaborating with product partners and senior management, as appropriate
  • Establish an effective working relationship with the Risk Management teams, in order to validate the accuracy of the customer risk profile
  • Ensure early identification of problem relationships and take action where there are potential and existing problem accounts to protect HSBC interests
  • Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets

Leadership& Teamwork

  • Support achievement of the HSBC vision, Values, goals and culture in personal behaviour, actions and decision making
  • Provide technical leadership and support technical excellence by searching out external best practice, monitoring technical and professional developments, sharing knowledge and encouraging others to do the same in the best interests of HSBC and its customers
  • Encourage and enable constructive cross-country and cross-business teamwork by demonstrating collaboration and matrix management in action and challenging actions and behaviours that are not consistent with HSBC's diversity policy and/or the best interests of the business and its customers

Operational Effectiveness & Control

  • Develop and recommend changes and improvements to operating models, procedures and practices based on subject matter expertise and understanding of HSBC and market best practice
  • Communicate and adhere to HSBC policy and procedures in order to ensure good operational, financial and project management, policy and procedural compliance and early identification and effective resolution or escalation of issues that arise
  • Contribute to the development, implementation and maintenance of a management information, analysis and reporting framework that supports and informs timely and effective business management and decision making at all levels
  • Contribute to the implementation and monitoring of the application of policies, governance frameworks, procedures, practices and standards to ensure quality, effective risk management and regulatory compliance

Management of Risk

  • The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation.
  • This will be achieved by consistently displaying the behaviours that form part of the HSBC Values and culture and adhering to HSBC risk policies and procedures, including notification and escalation of any concerns and taking required action in relation to points raised by audit and/or external regulators.
  • The jobholder is responsible for managing and mitigating operational risks in their day to day operations. In executing these responsibilities, the Group has adopted risk management and internal control structure referred to as the ‘Three Lines of Defence’. The jobholder should ensure they understand their position within the Three Lines of Defence, and act accordingly in line with operational risk policy, escalating in a timely manner where they are unsure of actions required.
  • Through the implementation the Global AML, Sanctions and ABC Policies, supporting Guidance, and Line of Business Procedures the jobholder will make informed decisions in accordance with the core principles of HSBC's Financial Crime Risk Appetite.
  • The following statement is only for roles with core responsibilities in Operational Risk Management (Risk Owner, Control Owner, Risk Steward, BRCM, and Operational Risk Function
  • The jobholder has responsibility for overseeing and ensuring that Operational risks are managed in accordance with the Group Standards Manual, Risk FIM, & relevant guidelines & standards.  The jobholder should comply with the detailed expectations and responsibilities for their core role in operational risk management through ensuring all actions take account of operational risks, and through using the Operational Risk Management Framework appropriately to manage those risks.

This will be achieved by:

  • Continuously reassessing risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
  • Ensuring all actions take account of the likelihood of operational risk occurring, addressing areas of concern in conjunction with Risk and relevant line colleagues, and also by ensuring that actions resulting from points raised by internal or external audits, and external regulators, are correctly implemented in a timely fashion.

Observation of Internal Controls

  • The jobholder will adhere to, and be able to demonstrate adherence to, internal controls and will implement the Group compliance policy by adhering to all relevant processes/procedures.
  • The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
  • The following statement is only for roles with managerial or specific Compliance responsibilities
  • The jobholder will implement measures to contain compliance risk across the business area. This will be achieved by liaising with Compliance department about business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.





  • Must have at least 7 years of experience managing commercial relationships with annual revenue from $50-500MM or larger.  
  • Formal credit training strongly preferred
  • Must have strong networking skills ideally in the local market territory  
  • Strong business development skill set
  • Knowledge of the HSBC’s Commercial Banking products and services, up to and including Capital Financing solutions
  • Proven ability in identifying and meeting customer needs through a broad range of products and services.
  • Proven analytical ability, with experience of credit or relationship management within the Middle Market segment
  • Proven level of business acumen and commercial awareness including economic, cultural, procedural and regulatory issues.
  • Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders.
  • Proven ability to deliver customized/flexible solutions appropriate to customer needs
  • Knowledge of international trade and treasury products & services
  • Bachelor’s Degree required
  • Series 79 (and/or 7) and 63 licenses preferred. On an exception basis, a 120 day contingency may be granted solely at management's discretion (with no client discussions on investment banking products). Licenses are required to discuss and/or offer investment banking opportunities with potential and existing customers.


  • Broad knowledge of HSBC’s Group capabilities and CMB’s proposition and product capabilities.
  • Good understanding of the local and international ‘Commercial’ environment, with a passion for understanding a broad range of industries and businesses and a determination to keep this knowledge updated.
  • Proven ability to innovate and deliver creative and flexible customer solutions.
  • Ability to differentiate from the competition through the delivery of a responsive and proactive relationship management service and to engage with clients at both a strategic and transactional level.
  • Excellent interpersonal skills, with a particular emphasis upon inspiring, influencing and negotiating in dealing with customers and colleagues.
  • Ability to effectively plan and organize, with tenacity to drive through results.
  • Entrepreneurial and innovative with a flair for solving problems.
  • Excellent communication skills, including written, verbal, and the ability to deliver compelling presentations

Job Field

 : Commercial Banking

Primary Location

 : North America-United States-Pennsylvania-RADNOR


 : Full-time 


 : Day JobType of Vacancy : Country vacancy

Job Posting

 : 04-Oct-2019, 20:40:48 

Unposting Date

 : Ongoing  

15 February 2020
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

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