Qatar Airways

Welcome to a world where ambitions fly high.

From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.

We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.

We offer competitive compensation and benefit packages.

About Your Job:

The Senior E-Commerce Support Agent is responsible for handling queries related to E-commerce transactions from internal front-line staff to support 5-star customer service delivery for Qatar Airways' global E-commerce operation. This includes the resolution of general service quality issues, investigation and follow up on individual payment and fraud related rejections, application errors, and acting as an escalation point for other support units such as Contact Centres and reservations offices.

Specific responsibilities of the role will include:

• Dealing with customer service issues in a timely manner, adhere to customer service policies and procedures to ensure consistency in the delivery of satisfactory customer service resolutions
• Participating in trainings, programmes and on-job training in the customer contact centres on e-commerce manuals, policies, processes and online business applications
• Keeping tract of existing bugs and issues, and the applicable service recovery processes
• Increasing conversion of manual fulfilment of failed transactions and unfinished bookings

 

 

About You:

Candidate must have

• Trade or Vocational Qualification
• Minimum 3 years of job-related experience 
• Aviation Industry experience in sales, customer service, aircraft and/or passenger handling
• Commercial orientation 

Note: you will be required to attach the following:
1. Resume / CV
2. Copy of Passport
3. Copy of Highest Educational Certificate