The world is a big place, filled with big ideas and amazing people. And we want the best at American Express. We value who you are, your unique set of experiences and want to support you in developing a career that rewards you as an individual.
You will be the first point of contact for potential card members looking to join the American Express family. It’s essential we have friendly, professional and exceptional people in this role to create a positive and seamless application journey.
As a New Accounts Customer Care Professional you will be expected to:
- Create a lasting impression to new and potential card members in their first experience with American Express
- Discussing private and confidential information in a sensitive and appropriate manner
- Helping applicants understand their American Express products and the benefits of using them
- Assessing applications of potential card members in accordance to guidelines
- Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment.
- Resolve product or service inquiries by asking probing questions, determining the cause of the issue; selecting and articulating the best solution to drive brand advocacy.
- Grow and nurture customer relationships on every interaction that results in measurable Customer value Document necessary account information and offer custom solutions that benefit the customer
- Deliver extraordinary results, measured by customer satisfaction, effectiveness, efficiency and quality.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.Qualifications
Who will you need to be:
- Sensitive, empathetic and tactful
- Have sound Relationship Care delivery
- High attention to detail and accuracy
- Truly enjoy customer service and strive for excellence
- Punctual, reliable and works well in a team environment
Why American Express?
There’s a difference between having a job and making a difference.
American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.