Premier Officer (Cantonese and Mandarin)

HSBC - More jobs by this advertiser
 Job Description - Premier Officer (Cantonese and Mandarin) (0000DZB3)

Job Description 

Premier Officer (Cantonese and Mandarin) : 0000DZB3 

Description

 HSBC Bank Canada, a subsidiary of HSBC Holdings plc, is the largest and leading international bank in Canada.  HSBC serves customers worldwide through an international network of around 3,800 offices in 66 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa.
We help companies and individuals across Canada to manage their finances through three global business lines: Commercial Banking, Global Banking and Markets, and Retail Banking and Wealth Management.    It’s this global connectivity that you will find yourself inspired and collaborating with colleagues not just locally but also across continents and cultures.   About Retail Banking & Wealth Management   Retail Banking and Wealth Management serves millions of customers worldwide, helping them manage their day – to day finances and save for the future.  We also connect institutional and retail clients with investment opportunities through our Global Asset Management division. We are committed to building long-term relationships with our customers, offering products and services to help them reach their goals and aspirations.  We continue to exponentially grow our market share in Canada year on year.    Key Objectives for Premier Officer:   Principle Accountabilities:
  • Handle client’s inquiries relating to the Premier Relationship Manager’s portfolio in a positive, timely, and appropriate manner. Aim to resolve the customer’s queries at the first point of contact and minimize referrals to the Premier Relationship Manager for routine transactions.
  • Has strong knowledge of the Premier Relationship Manager’s portfolio of clients with the support of Customer Relationship Management Solution and analytical tools
  • Proactively responds to client in face-to-face and/or telephone settings, updating client profile screens with details of client contact
  • Maintains a basic understanding and technical knowledge of relevant products and services
  • Support Premier Relationship Managers to execute suitable solutions for product areas responsible for with clients to fulfill their needs and ensure efficient follow up
  • Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
  • Communicate effectively and works well with other teams within the Branch, Call Center, HOST, and other relevant partners that impact the client’s experience of HSBC; in order to ensure a consistent approach and application of Premier standards
  • Efficiently manages time in order to support different Premier Relationship Managers concurrently
  • Proactively identifies opportunities/issues and provides feedback to branch management and HTS to improve products and service processes
  • Delivering the firm - Put the client at the heart of our business and deliver joined up services and solutions aligned to customer needs.
  • Promote an environment that supports diversity and reflects the HSBC brand.
  • Ensure all processes and procedures are accurate and in accordance with HSBC Bank policy standards and regulatory requirements
  • Comply with local regulations in all aspects of strategy, sales processes, client correspondence, financial promotions, administration, and complaint handling
  • Adhere to all relevant processes and procedures of the Group Compliance Policy and internal controls
  • Achieve the operational standards for the business and work within agreed procedures and guidelines - displaying high levels of integrity at all times
  • Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.
  • Complete other responsibilities, as assigned.
 

Qualifications

 Knowledge & Experience / Qualifications:
  • Strong interpersonal and empathy skills with strong decision making and ability to deliver
  • Secondary school graduation required, University / College degree preferred
  • Completion of required HSBC Business School courses
  • Minimum of two years working in financial services industry
  • Previous experience in Retail/Premier sales preferred
  • Understanding of core products, Premier proposition, and familiar with retail and wealth product processes
  • Understanding of relationship management systems (Credit Risk Management and Relationship Manager Platform etc.)
  • Solid knowledge of appropriate branch operational procedures
  • Money Laundering Awareness Certificate held
  • Knowledge of relevant regulatory governance in market
  • Good knowledge of HSBC and personal banking
  • Knowledge of the Bank’s lending systems such as Credit Approval & Risk Management, Credit Lending Manual & Security Processing, when applicable to the markets
  • Team player with collaborative skills
  • Knowledge of local and Group compliance regulations
  • Able to deliver the client experience and needs-based solutions through effective communication, influencing, and sales skills
  • Willing to be mobile in local community
  • Ability to use Word and Excel
  • Understands/ speaks Cantonese and Mandarin is a requirement

Accreditations

  • Attain appropriate professional and regulatory qualifications as required by market Mutual Fund Licensing. Requires Completion of:
  • Investment Funds in Canada Course; or Canadian Investment Funds Course; or Canadian Securities
  • Course; and
  • Mutual Fund Skills Builders Course
Leadership capabilities
  • Have an understanding of the immediate regional Global Wealth Strategy and the ability to plan own activities accordingly
  • Ambitious about providing the highest standards of delivery to colleagues and clients
  • Demonstrates ability to set stretch goals for self and the ability to deliver these with courage and tenacity
  • Authentic and shows ability to engage with colleagues and clients to deliver at pace
  • Makes considered decisions that protect HSBC and our clients
HSBC Proud  

In 2018, HSBC Bank Canada was named one of the “Best 50 Corporate Citizens” in Canada by Corporate Knights magazine.  HSBC was also the first company to be recognized as a top performer in gender diversity within the financial services sector, as part of a new Corporate Knights initiative to recognize leaders in this space. 


Join HSBC, and benefit from the following:
  • Career Development: Within your current role, as well as Canadian and international opportunities
  • Company Reputation: Offering prestige, strength, and longevity
  • Business Growth: Underpinned by our drive, and the highest banking standards
  • International Connectivity and impact: Build global relationships and be a part of international initiatives
  • A diverse workforce: Reflecting our belief that diversity of thought, background and perspective make HSBC a stronger organization
  • Corporate Sustainability:  We build our business for the long term by balancing social, environmental and economic considerations in the decisions we make
 

Job Field

 : Branch and Retail Banking

Primary Location

 : North America-Canada-Ontario-Unionville

Schedule

 : Full-time 

Shift

 : Day JobType of Vacancy : Region vacancy

Job Posting

 : 19-Dec-2019, 00:14:07 

Unposting Date

 : 01-Jan-2020, 12:59:00  



15 February 2020
Location:
Work type:
Full time
Sector:
Banking and Financial Services
Profession:
Other
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

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