Retail Banking and Wealth Management (RBWM)
Retail Bank and Wealth Management leverages HSBC’s global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions.
We are currently seeking an experienced professional to join our team.
In this role, you will:
•To mainly focus on credit card dedicated service hotline to implement Global Premier Service and keep China in green zone in Global Premier mystery shopper program
•To provide a consistently satisfied & accurate customer service via phone/email to HSBC potential/existing customers, understand their financial needs and provide adequate/suitable banking products/solutions
•To build a good customer relationship, proactively acquire potential customers for China branches via making appointments, and then generate quality sales referral leads from inbound potentials.
•To appropriately deal with the problems/issues raised by customers and ensure proper actions are taken to resolve them. Timely escalate to officer/manager when necessary, and work closely with other functions with manager's guidance.
•Responsible for achieving individual key performance indicators whilst maintaining quality and compliance.
•Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
To be successful in the role, you should meet the following requirements:
•Diploma degree or above
•Ability to work in a high-volume, fast paced environment is required
•Excellent communication skills and is polite and friendly at all times
•Good spoken & written English and Mandarin
You’ll achieve more when you join HSBC.
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Issued by HSBC Bank (China) Company Limited