QR23290 - Customer Services Agent | Qatar Airways | Wroclaw

Qatar Airways - More jobs by this advertiser

Qatar Airways

Welcome to a world where ambitions fly high.

From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.

We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.

We offer competitive compensation and benefit packages.

About Your Job:

We are pleased to announce a number of incredibly exciting opportunities to join our Contact Centre in Poland as Bilingual Customer Service Agent. 

As the Customer service agent based in Wroclaw, Poland, you will add immediate value by delivering five star customer service to Qatar Airways customers via telephone, e-mail and social media.  You will respond professionally in order to achieve customer satisfaction and generate revenue taking all possible measures to avoid revenue.

This role will enable you to further develop your customer service expertise within a fast moving environment with exceptional opportunities for training and career progression. This represents a fantastic opportunity to join a fast paced environment in a leading Aviation group to contribute to our continued development and evolution.

Specific accountabilities include:

  • Providing outstanding service to Qatar Airways customers.
  • Making new reservations, changes to existing reservations, quoting the correct fares, rules of carriage, issuance / re-issuance of tickets and processing refunds.
  • Support E-Commerce and Frequent Flyer Program activities.

Please note that you must be fluent in English in addition to one of the following languages French, German, Italian, Russian or Spanish in order to be considered for this role.


About You:

The successful candidate will have the following:

  • You must be service-oriented person who strives to deliver five star customer service at all times.
  • You will have exceptional communication skills.
  • You must be Bilingual ie: fluent in English in addition to one of the following languages French, German, Italian, Russian or Spanish.
  • Have a strong sense of customer satisfaction through responding to customer inquiries and offering the best solutions.
  • Capable to work in a shift pattern

You must also have the legal right to live and work in Poland to be considered for this role.

Outstanding Benefits on offer including:
  • Competitive salary package
  • Five weeks professional training based on Amadeus system, Qatar Airways products and policies with another two weeks of coaching period provided by our Subject Matter Experts
  • Relocation assistance provided
  • Incredible travel benefits package (including annual leave ticket, heavily discounted flight tickets)
  • Social benefits package (including private medical care, Multisport card, lunch allowance, social fund)
  • A fast-paced and dynamic work environment with the Worlds best Airline!
Important Notes: Qatar Airways Group does NOT charge candidates for application forms or interviews. If somebody has solicited money from you in relation to this recruitment, please report the incident to [email protected] Note: you will be required to attach the following:
1. Resume / CV
2. Copy of Passport
3. Copy of Highest Educational Certificate

17 January 2020
Location: Poland Wrocław
Work type:
Full time
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

Bookmark and Share
  • Previous Next

This website uses cookies

This website uses cookies to improve user experience. By using our website you consent to all cookies in accordance with our Cookie Policy.
I agree
Read more