QR23294 - Airport Services Supervisor | Qatar Airways | Almaty

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Qatar Airways

Welcome to a world where ambitions fly high.

From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.

We take pride in our peopleā€”a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.

We offer competitive compensation and benefit packages.

About your job:

We have an exciting new opportunity to join our new station in Almaty, Kazakhstan. We  are looking for a customer focused individual with previous airline supervisory experience to join as an Airport Services Supervisor.

Reporting to the Airport Services Duty Officer you will supervise your team to deliver exceptional customer service to our passengers to ensure they receive the award winning five star service Qatar Airways is renowned for. 

You will be required to support the Regional Airport Services Manager when needed as well as displaying excellent skills to deal with flight delays, disruptions, denied boarding and any other challenges. 

Key accountabilities:

  • Facilitate ramp handling in liaison with all airport staff to expedite departures
  • Supervise the airport team to ensure on-time flight closure and working towards overall on-time performance
  • Plan efficient duty allocations of manpower during duty periods for Customer Service Agents and provide support to the Airport Services Manager in case of flight disruptions, misconnections and other passenger related disruptions
  • Provide leadership, demonstrate team building skills, direct staff and evaluate performance as well as being able to build on constructive feedback
  • Generate various reports


About You:

The successful candidate will ideally have:

  • Trade or vocational qualification
  • A recognised IATA airline certificate
  • Overall knowledge of airport  functions in terms of passenger handling and passenger operations with supervisory experience preferred
  • Solid experience in a similar role
  • Good understanding of conditions of carriage, International Civil Aviation Safety and Security procedures 
  • Training in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations and ramp handling
  • Ability to work shifts is essential

Fluency in English and Kazakhstan/ Russian (written and spoken) is essential for this role. You must also have the right to live and work in Kazakhstan to be considered for this role.


.:   .:   .:   Note: you will be required to attach the following:
1. Resume / CV
2. Copy of Passport
3. Copy of Highest Educational Certificate

17 January 2020
Location: Kazakhstan Almaty
Work type:
Full time
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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