Customer Care Professional

American Express - More jobs by this advertiser

This is a Band 28 requisition.   Why American Express?   There’s a difference between having a job and making a difference.  

American Express has been making a difference in people’s lives for over 160 years,

backing them in moments big and small, granting access, tools, and resources to take

on their biggest challenges and reap the greatest rewards.  

We’ve also made a difference in the lives of our people, providing a culture of learning

and collaboration, and helping them with what they need to succeed and thrive. We

have their backs as they grow their skills, conquer new challenges, or even take time to

spend with their family or community. And when they’re ready to take on a new career

path, we’re right there with them, giving them the guidance and momentum into the

best future they envision.  

Because we believe that the best way to back our customers is to back our people.

  The powerful backing of American Express. Don’t make a difference without it. Don’t live life without it.   JOB DESCRIPTION:  

Provide superior customer experience on calls to American Express Card Members.

• Provide alternatives and apply superior Service

• Call handling skills to ensure best possible solutions and FCR to card members.

• Deliver to the Employees, Customer and Shareholder metrics as per goals. Adherence to quality and compliance guidelines.

• Ability to take quick decisions and respond to Customer inquiries

• 2-3 yrs of prior experience in inbound calling process. • Customer service background. • Able to work in 24/7 environment       Qualifications
 QUALIFICATION:   Graduate.   • Strong Interpersonal, Communication and Listening Skills. • Must possess Excellent Verbal Communication.

• Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service in all Situations.

• Demonstrated Dependability/Self Motivating Skills. • Change Management Ability.

• Demonstrated Ability to Work effectively within a Team Environment as well as independently.

• Proven Analytical and Problem Solving with a strong attention to Detail     





15 February 2020
Location:
Work type:
Full time
Sector:
Banking and Financial Services
Profession:
Other
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.


Bookmark and Share
  • Previous Next


This website uses cookies

This website uses cookies to improve user experience. By using our website you consent to all cookies in accordance with our Cookie Policy.
I agree
Read more