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Retail Banking and Wealth Management serves millions of customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.
The Lead Digital Analyst is accountable for leading analysis for changes and new features or services that deliver enhancements to Digital Channels encompassing Mobile, Public Website and Online Banking. Lead Digital Analysts are involved from initial scoping, discovery and documentation of requirements right through to post implementation continuous improvement.
Leading requirements activity to facilitate elaboration of customer and business user stories.
Bridging the gap between SMEs from products, propositions, markets, business and delivery teams.
Sourcing and interpreting data and insights to underpin the feasibility and design of digital features and functions.
Collaborating with other Digital teams working in an Agile environment to deliver more features faster.
Leading, supporting and coaching Digital Analysts which may involve line management responsibilities.
Experience of managing a team leading requirements activity to support the delivery of digital products and features across regions or markets
Highly developed communication skills, both written and verbal, to explain complex or technical issues.
Experience of User Centred Design methodology
Leadership experience in Scaled Agile or Agile, process improvement and LEAN thinking environment
Subject Matter Expertise of online and mobile channels, including technical, market place and customer considerations.
Pragmatic decision making skills, with the ability to make clear judgments based on data and understand the implications.
Experience of relevant systems such as JIRA, Confluence, APIs, AEM
Ability to lead and influence
Strong negotiation and relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities
Respectful of different cultures, working with colleagues from across all 5 regions including North America, LATAM, Middle East, Asia Pacific and Europe
You’ll achieve more at HSBC.
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.