Welcome to a world where ambitions fly high.
From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.
We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.
We offer competitive compensation and benefit packages.About Your Job:
As a customer service manager you will be responsible for all service delivery aspects of the contact centre. You will manage the service quality, service levels and revenue generation through teams by adhering to re defined set standards. You will develop manage, coordinate and implement policies and procedures through close monitoring of operations and sales results in order to establish the unit as a quality service provider, to enhance services and to generate income.
Management & leadership
To be successful in this role, you will need a relevant bachelors degree combined with a minimum of five years job-related experience specifically within a Contact Centre management team. You will have a strong customer service ethos and be effective in communicating at all levels of staff and the ability to effectively manage a team. Strong management and leadership skills are a must. English language fluency (written and oral) is essential.Note: you will be required to attach the following: