QR17527 - Manager Terminal Operations | Qatar Aviation Services | Doha

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Qatar Aviation Services

Qatar Aviation Services (QAS) is an award winning, premier ground handling organisation whose global headquarter is at Hamad International Airport (HIA), the hub airport of Qatar Airways. Since its establishment in 2000, QAS has developed a reputation as a premium provider of world-class ground services to: international airlines; Heads of State and VVIPs; private fleets and customers; executive charter flights and cargo operators.

The QAS team comprising of over 8,000 strong multicultural employees, is dedicated to fulfilling the total passenger and cargo requirements of the airport, the airlines and customers it serves. This team of highly trained and diversely skilled staff is the reason for QAS outstanding success and their Customer’s satisfaction.

About Your Job:

In this role you will manage all terminal operations at HIA, which includes though not limited to, Trolley Services, Porterage, PRM Handling, Buggy operation, Business Support department and areas associated with the planning, operation and delivery of these key areas to provide services as per agreed service levels to all customer airlines and stake holders and to continuously seek productivity improvements, and capitalize on additional revenue generation opportunities, by innovating optional services for airline operators, in order to enhance the profitability of the organization and to keep ahead of the competition.

You will also be required to identify and develop strategic plans to improve terminal operational performance whilst continuously driving improvements of functions performed by terminal operations team includes not limited to, Trolley Services, Porterage, Passenger with Reduced Mobility (PRM) Handling, Buggy operation to position QAS as an innovative, best practice ground handling agent and create a strategic plan for terminal that can effectively forecast and plan to provide scenarios, identify risks, opportunities for the operation.

You will be also responsible for, but not limited to:

  •  Coordinate with other QAS/QR departments as well as coordinate with customer facing departments (General Aviation/VIP, Baggage and Transport, Trolley Management, Lounge, Porters/PRM, Check-in, Boarding, Transfer Desk, Arrivals) to deliver continuous improvements in customer contact processes and service style in order to eliminate/reduce negative customer feedback, contribute to revenue growth, cost effectiveness and profitability.
  • Ensure effective planning and utilization of QAS resources - manpower, equipment and facilities within QAS handled operations sections to fulfil the handling requirement of the Terminal operations portfolio.
  • Oversee safety and security spot check on QAS resources - manpower, equipment and facilities as well as passenger terminal facilities, which are utilized by QAS for daily operations.
  • Develop a reporting culture within the team of Managers, Supervisor and ensuring safety and performance investigations are complete, accurate and done in a timely manner.
  • Report to QAS senior management on irregular airport operations, in advance when possible and as soon as the situation arises.
  • Create and sustain single point of contact relationship for customs, other Airlines and governmental agencies if requires.
  • To lead the Terminal Management Team including Trolley, Customer Care and porterage services ensure that they are completely aware of their responsibilities while on shift and perform competently.
  • Provide creative approaches to extraordinary problems and challenges, including flight delays, cancellations, IT system failures, power failures, weather conditions in order to maintain excellence in all operational areas.


About You:

To be considered in this role you must hold a Bachelor’s Degree or equivalent with minimum 8 years of job-related experience in Airlines or Ground Handling Agency of which 5 years should be in management position and advance level courses from recognized establishments in passenger services, Ground Operations.

Excellent English, computer and planning skills are essential requirements of the job. You must have excellent people management skill and be a strong communicator. 

Note: you will be required to attach the following:
1. Resume / CV
2. Copy of Passport
3. Copy of Highest Educational Certificate

27 January 2020
Location: Qatar Doha
Work type:
Full time
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

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