This is a Band 30 role:
Why American Express?
American Express is a global services company and the world’s largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide - combined with our leading edge marketing, information management and rewards capabilities - enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests.
American Express for 9th consecutive year has been voted among India’s top 10 workplaces by the Great Place to Work institute. In recognition of our consistent performance, we were nominated to the Great Place to Work “Hall of Fame”.
At American Express, we serve customers, not transactions. We’re widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.D. Power for seven consecutive years.
A career at American Express is rich in experience and offers opportunities to build lasting relationships with our customers.
Come join us and realize your potential.
Global Services Group (GSG) brings together the company’s external and internal servicing functions, and includes the below world-class organizations:
- Global Servicing Network, which provides exceptional care to our external customers, and
- Global Business Services, which provides many of the vital internal services that make American Express run efficiently.
Global Business Services Global Business Services (GBS) is a shared services organization that brings together key internal functions to support all of American Express.
GBS colleagues manage procurement, real estate, sales operations & business enablement, and partner with business units to execute complex change initiatives.
Emerging as the Enterprise Sales Operations & Business Enablement utility, SABE drives standardization & agility for the organization. Sales Operations includes Pre-sales, acquisition & Account Management while Business Enablement includes Marketing, Operational Excellence, Platform & Capabilities.
Purpose of the Role
This position is responsible for ensuring compliance with the Information Security Key Requirements such as Service Continuity framework, Business T, Enterprise Assess review and Data Loss Prevention program.
Independently working with key contacts across different process areas to ensure robust Business Continuity program is in place.
Manage the annual BIA recertification exercise end to end
Support the Service Continuity audits and regulatory requirements such as resolution planning etc.
Ensure the identification and remediation of all Business T applications according to AEMP30 guidelines
Liaising with DLP Governance team to understand and implement program requirements
Creating awareness of the DLP program, escalating repeat offenders and/or high severity events to leadership
Ensure timely completion of Leader Access and Transfer Access reviews
Ensure compliance with Information Security related control rating requirements for the business unit
This position will also be required to track Enterprise Training completion for the BU.
Implement process improvements to gain efficiency and increase effectiveness. Qualifications
Critical Factors to Success:
Ability to manage multiple priorities simultaneously without close supervision
Strong Interpersonal and communication skills and ability to interact at all levels.
Experience in Business Continuity and ARCHER
Total work experiene of 4-5 years with atleast 1.5 - 2 years in Business Continuity
Experience in Business/Service Continuity domain
ISO 22301/CBCP certification preferred.
Graduate in any discipline
Business/ Service Continuity
Sound Excel skills and powerpoint skills including creating and utilizing macros and pivot tables
ISO 22301/CBCP Certification
Knowledge of Platforms:
Enterprise Leadership Behaviors
• Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
• Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
• Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage