Welcome to a world where ambitions fly high.
From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.
We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.
We offer competitive compensation and benefit packages.About Your Job:
We are looking for a Quality and Training Coordinator to work at our Customer Contact Centre located in Wroclaw, Poland
As a Quality and Training Coordinator, you will be responsible for ensuring continuous training of employees based on the organizational and individual needs. You will be working closely with the operational and training departments to improve procedures.
From a quality perspective, you will assist the Quality Team in call monitoring, and providing feedback and additional training to agents when required.About You:
The ideal candidate will have extensive job related experience in a Customer Contact Centre environment. You will have worked in a Quality and/or Training capacity, and have solid experience of in reservations and ticketing for a reputable airline. You must have experience of working with Amadeus.
You must be self-motivated, an excellent problem solver and have an intense customer service focus. You also should have the ability to facilitate organizational change and become involved with strategic planning
You must have good command of written and spoken English and currently be eligible to live and work in Poland.Outstanding Benefits on offer including::