Customer Service Representative, Whiteley (0000E9VU)
£18,254 base salary + company funded BUPA and 10% core pension contributions
Total package equivalent to £19,739
Working as a Customer Service Representative, you’ll answer calls from our customers, playing a key role within one of our Specialist Contact Centres, having the right conversations to fully understand their needs. It’s all about taking personal ownership for each customer interaction, understanding their unique situations and reacting with efficiency, fairness and positivity to maintain our reputation and drive confidence in our products and services.
This is a full time role. Banking and Contact Centre experience are not essential. What we’re really interested in is a genuine passion for going above-and-beyond for our customers. Everything else we can teach you!
What will I be doing?
Our contact centre is open between 8am and 6pm, Monday to Friday so no late shifts or weekend work. You will work eight-hour shifts over 35 hours per week. There is ample onsite parking.
What’s in it for you?
This exciting opportunity is supported with an attractive reward package.
At HSBC we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, and working from home and staggered hours. If in considering a role with HSBC you have a need for some flexibility in your working arrangements please discuss this with the recruitment team in the early stages of the application process.
As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC UK is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.
We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.
Email: [email protected]
Telephone: +44 2078328500